Answer to your Frequently Asked Question:

 
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Description of Problem 100000034845

How do I correct light, faint or blurry print on the whole page when printing documents from the computer?


Description of Solution 200000044632

 

If the colors on printed documents are too light, blurry, or not as bright as expected, follow the steps listed below:

 

1. Verify toner save mode is turned off.  When you set the toner save feature to On, print appears lighter.

 

a. Press MENU, 1 (General Setup), 3 (Ecology), 1 (Toner Save).

 

b. If the Toner Save feature is Off, press STOP/EXIT and go to STEP 2.

    

c. If the Toner Save feature is On, press the UP ARROW or DOWN ARROW key to select Off.

 

d. Press OK.

 

e. Press STOP/EXIT.

 

f.     Try printing the document again 

 

-    If the document appears to be acceptable, the issue should be considered resolved.

 

-    If the document has the same issue after turning off the Toner Save feature, go to STEP 2.

 

2.    Clean the LED Assemblies –

 

a.    Obtain a clean, soft, dry cloth. Paper towels or other materials that may leave behind fibers should not be used.

 

b.    Turn off the power switch to the Brother machine. The power switch is located on the lower right side of the machine.

 

 

c.    Disconnect the power cable from the machine.

 

d.    Open the top cover of the Brother machine.

 

 

e.    Wipe the heads (glass surface) of the four LED Assemblies with the cloth. The LED Assemblies are located at the top of the machine. The head (glass window) is at the bottom of the off – white surface of the LED assembly.

 

NOTE: Avoid touching the LED head surface with your fingers.

 

 

 

f.     Close the top cover of the Brother machine. Reconnect the power cord and turn on the machine. Allow the machine to reach the Date and Time status.

 

g.    Try printing your document again 

 

-    If the document appears to be acceptable, the issue should be considered resolved.

 

-    If the document has the same issue after cleaning the LEDs, go to STEP 3.

 

3.    Are you using genuine Brother toners?

 

Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations.  Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges or toner.

 

a.    If you are using Brother brand toners, go to STEP 4.

 

b.    If you are using non-Brother toners that you are unwilling to replace with Brother brand toners at time and would like to proceed with the troubleshooting, go to STEP 4.

 

c.    If you were using non-Brother toners and replaced them with Brother brand toners, try printing your document again.

 

-    If the document appears to be acceptable, the issue should be considered resolved.

 

-    If the document has the same issue after replacing the toners, go to STEP 4.

 

4.  The output density for each color may vary depending on the machine's environment, temperature and humidity. Calibration and registration helps improve the color density and quality.

 

  1. Press MENU, 3 (Printer), 5 (Calibration).

 

b. Press the UP OR DOWN ARROW key to select Calibrate. Press OK.

 

c. Press 1 (Yes) to start the Calibration.

 

d. When the message "Please Wait" is no longer displayed on the LCD press STOP/EXIT.

 

e. The machine will go back to: Date & Time.

 

f.   Press MENU, 3 (Printer), 6 (Auto Regist.), 1 (Registration).

 

g.  Press 1 (Start) to start the Registration.

 

h. When the message Please Wait is no longer displayed on the LCD press STOP/EXIT.

 

The machine is now calibrated internally, to factory defaults and will print at its best color combination.

 

i.   Try printing your document again

 

-    If the document appears to be acceptable, the issue should be considered resolved.

 

-    If the document has the same issue after performing the Calibration and Registration, go to STEP 5.

 

5. Modify the Brother machine's driver settings. Follow the steps below for your operating system.

 

Windows

Macintosh

 

Windows

 

a. Open the Printers folder.

 

Windows 8 or Server 2012:

-Move your mouse to the lower left corner of the Desktop or Start screen.

-      Right-click the screen and then left-click Control Panel.

 

 

-Under Hardware and Sound, click View devices and printers.

 

Windows 7: Click Start => Device and Printers.

 

Windows Vista: Click Start => Control Panel => Hardware and Sound => Printers.

 

Windows XP: Click Start => Printers and Faxes.

 

Windows 2000: Start => Settings => Printers.

 

b. Right mouse click on the Brother machine and select Printing Preferences from the list.

 

c. Click on the Advanced tab and make sure that Toner Save mode box is unchecked.

 

d. Click on Other Print Options.

 

e. Choose Color Calibration and make sure that Use Calibration Data checkbox is checked.

 

NOTE: Only when the latest calibration data is available, the Use Calibration data checkbox will be checked.

 

f.   Click the Start Color Calibration button.

 

g.   The Color Calibration window appears. Read the message and click OK.

 

NOTE: The printer starts color calibration and then the printer driver attempt to get the calibration data from the printer.

 

h. Once calibration is completed, press OK and then press OK to close the Other print options window.

 

i.   Click Apply and OK to close printing preferences window and then press OK to close printer driver properties window.

 

j.     At this point the machine is printing at its best color combination possible.

 

k. Try printing your document from the computer again.

 

-    If the print quality of the document that you printed from the computer is good, the issue is resolved.

 

-      If the colors are still dull, faint, light, blurry or not bright enough continue to STEP 6.

 

 

Macintosh

 

a. For Macintosh OS 10.7: Click on the Apple => System Preferences => Print & Scan.

 

For Macintosh OS 10.4 - 10.6: Click on the Apple => System Preferences => Print & Fax.

 

b. Select your machine model name. Make sure your model name is chosen in Selected Printer section.

 

c. For Macintosh OS 10.7, 10.6, and 10.5: Click the Open Print Queue button.

 

For Macintosh OS 10.4: Click the Print Queue button.

 

d. For Macintosh OS 10.7, 10.6, and 10.5: Click the Printer Setup icon => Utility tab => Open Printer Utility button. Now the status monitor is activated.

 

For Macintosh OS 10.4: Click the Utility icon. Now the status monitor is activated.

 

e.  For Macintosh OS 10.7, 10.6, and 10.5: From the menu bar, click Control => Color Calibration => OK.

 

For Macintosh OS 10.4: From the menu bar, click Control => Color Calibration => Get Device Data.

 

NOTE: The printer starts color calibration and then the printer driver attempt to get the calibration data from the printer.

 

     f.   Try printing your document from the computer again.

 

-      If the print quality of the document that you printed from the computer is good, the issue is resolved.

 

-      If the colors are still dull, faint, light, blurry or not bright enough continue to STEP 6.

 

6. Check the Application Settings and Adjust the Driver settings. Follow the instructions for your operating system.

 

Windows

Macintosh

 

 

Windows

 

a. Check the settings within the application you are using. It may have options to adjust the color. Certain programs have their own settings that could potentially override the machine settings. Please contact your application's vendor for assistance.

 

b. Open the Printers folder.

               

 

Windows 8 or Server 2012:

     -        Move your mouse to the lower left corner of the Desktop or Start screen.

 

      -  Right-click the screen and then left-click Control Panel.

 

 

- Under Hardware and Sound, click View devices and printers.

 

Windows 7: Click Start => Device and Printers.

 

Windows Vista: Click Start => Control Panel => Hardware and Sound => Printers.

 

Windows XP: Click Start => Printers and Faxes.

 

Windows 2000: Start => Settings => Printers.

 

c. Right mouse click on the Brother machine and select Printing Preferences from the list.

 

d. Click on the Basic tab.  You may configure several settings, which may affect Print Quality:

 

e.   Media Type: To achieve the best print results, the media being printed on should be selected in the driver. The machine changes the way it prints depending on the selected media type. 

 

f.   Print Quality: The quality selection lets you choose the print resolution.

 

-    Normal (600 x 600 dpi) - Recommended for ordinary printing.  Good print quality with reasonable print speeds.

 

-    Fine (2400 dpi class) – The finest print mode.  Use this mode to print precise images such as photographs.  Since the print data is much larger than in normal mode, processing time/data transfer time and printing time will be longer.

 

NOTE: The print speed will change depending on what print quality setting you choose. Higher print quality takes longer to print, while lower print quality takes less time to print.

 

g.   Settings:  When you select Auto or Color from the Color/Mono section, you may click the Settings button and adjust the color output settings.

 

h.   Color Mode:  The following options are available in Color Mode:

 

-    Normal: This is the default color mode.

 

-    Vivid: The color of all elements is adjusted to become a more vivid color.

 

-      Auto: The printer driver automatically selects the Color Mode type.

 

-    None: If you want to apply the color management settings of your application, choose this setting.  The printer driver will not adjust the color.

 

i.        Improve Gray Color:  You can improve the image quality of a shaded area.

 

j.       Enhance Black Printing: If a black graphic cannot be printed correctly, choose this setting.

 

k.   Improve Thin Line: You can improve the image quality of thin lines.

 

l.    Improve Pattern Printing: Select this option if printed fills and patterns are different from the patterns and fills that you see on your computer.

 

m.   Settings:  If you want to change the color settings such as brightness, contrast, intensity, or saturation, click the Settings button to access more advanced settings.

 

-    Brightness: You can make your image lighter or darker.

 

-    Contrast:  You can make dark sections appear darker and light sections appear lighter.

 

-    Red: Increase or decrease the intensity of the Red in the image.

 

-    Green: Increase or decrease the intensity of the Green in the image.

 

-      Blue: Increase or decrease the intensity of the Blue in the image.

 

-    Saturation:  Increase or decrease the saturation for more or less vivid images.

 

n.   After you have made the desired changes to the Application Settings and Driver settings, attempt to print your document again.

 

-      If the print quality is good, the issue is resolved.

 

-    If the colors are still dull, faint, light, blurry or not bright enough you may try the following steps:

 

i    Use the Postscript drivers which may do a better job at reproducing graphics and images, though the print speed is generally decreased.  You can install the BR-Script 3 driver from the Brother CD-ROM or download from the Brother web site http://solutions.brother.com

 

ii.   Try printing your document with various settings to achieve the desired output.  While these adjustments may make a significant difference in color matching the effect will be general and will change the output of everything being printed. Please keep in mind that an exact match may not be possible.

 

You should experiment with different combinations of the above features to choose the right solution.

 

 Macintosh

 

    a.   Open a document.

 

b.   Click File and Print.

 

c.    Click on the drop menu (normally Copies & Pages by default) and click on Print Settings.

 

NOTE: In some programs, Copies & Pages may not be listed. You may need to click on another button or tab before accessing Copies & Pages. For example, in the programs Illustrator and In Design you must click the Printer button at the bottom of the Print window to access the window that displays Copies & Pages.

 

NOTE TO REP: Macintosh OS 10.5 and 10.6: If Printer and Presets are the only options on the Print window, click the blue down arrow to the right of the printer name; this will expand the Print window. In some programs, Copies & Pages may not be listed; you will need to click the name of the Program near the middle of the window.

 

NOTE TO REP: Macintosh OS 10.7: If Printer and Presets are the only options on the Print window, click the Show Details button to the bottom; this will expand the Print window. In some programs, Copies & Pages may not be listed; you will need to click the name of the Program near the middle of the window.

 

d.   On the Basic tab, make sure that the Toner Save mode box is unchecked.

 

e.   Click the Advanced tab.

 

f.    From the Color Mode options, you may choose one of the following to best fit your print job:

 

-     Normal: This is the default color mode.

 

-     Vivid: The color of all elements are adjusted to become a more vivid color.

 

-     None: If you want to apply the color management settings of your application, choose this setting.  The printer driver will not adjust the color.

 

g.   Click the Settings button to adjust the following settings which may improve color quality.  Once you have made any adjustments, click OK.

 

-     Brightness: You can make your image lighter or darker.

 

-     Contrast: You can make dark sections appear darker and light sections appear lighter.

 

-             Red: Increase or decrease the intensity of the Red in the image.

 

-     Green: Increase or decrease the intensity of the Green in the image.

 

-     Blue: Increase or decrease the intensity of the Blue in the image.

 

-     Saturation: Increase or decrease the saturation for more or less vivid images.

 

h.   You may place a check next to Enhance Black Printing, which should be used if a black graphic cannot be printed correctly.

 

i.      You may place a check next to Improve Gray Color, which will improve the quality of shaded areas.

 

j.    After you have made the desired changes to the Application Settings and Driver settings, attempt to print your document again.

 

-     If the print quality is good, the issue is resolved.

 

-     If the colors are still dull, faint, light, blurry or not bright enough you may try the following steps:

 

i.   Use the Postscript drivers which may do a better job at reproducing graphics and images, though the print speed is generally decreased.  You can install the BR-Script 3 driver from the Brother CD-ROM or download from the Brother web site http://solutions.brother.com

 

ii.   Try printing your document with various settings to achieve the desired output.  While these adjustments may make a significant difference in color matching the effect will be general and will change the output of everything being printed. Please keep in mind that an exact match may not be possible.

 

You should experiment with different combinations of the above features to choose the right solution.

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