Description of Problem 100000035031
received an error in PTouch Editor stating: This application is incompatible
with the AirPrint printer driver. Select the CUPS printer driver. What can I
do?Description of Solution 200000044873
You will need to
install the P-touch Editor version 5.0.511 or greater to
resolve this issue.
you have a wireless label printer (e.g. QL710W, QL720NW). Please skip
Solution 1 and go to Solution 2 below.
- On the Macintosh
desktop, choose Go menu => Applications => P-touch
Editor 5.0 folder => Uninstall P-touch folder =>
- Close all the
Your Model Number
then click Search button OR select a Product Group,
Model, and then click Go button.
Downloads & Drivers tab, click on Downloads on our Online Solution
Downloads tab, Under Select OS, select your Operating System,
OS Version, and then click on the Search button.
under Editor Tool. The screen changes supply the software version;
update history and download/installation info.
the License Agreement then click Agree to the EULA and Download
the last 9 characters of the Serial Number (can be found in the rear or
bottom or inside of the machine) and then click Submit button.
on the Downloads icon next to the Trash icon below and then click on
the pem###us.dmg file.
click on Brother P-touch Editor #.pkg icon below to proceed with the
installation process; follow the default prompt steps until the installation is
installing the P-touch Editor successfully, you can delete or remove the
downloaded file by placing it into the Trash icon.
The P-touch Editor
application does not support AirPrint driver. Perform the following steps to
choose the CUPS printer driver:
- Choose Apple
Menu => System Preferences => Print & Scan
- Choose your
Brother machine in the Printers section.
- Verify which
printer driver is used. This can be found next to Kind.
If it is
displayed [Model name + Air Print in kind, the Air Print printer driver is
chosen. The Air Print printer driver does not support P-touch Editor, so
you should add the CUPS printer driver.
- Click the
- Click the
Default icon which is located at the top of the dialog box.
- Choose your
machine from the Name list.
- Make sure that
XXXXXXX + CUPS is selected in the Use list. Where XXXXXXX is
your model name.
cannot find the XXXXXXX + CUPS, the CUPS printer driver is not installed.
Go to the Downloads section to download and install the latest CUPS
- The printer is
now available in the Printers section.
- Choose Quit
System Preferences from the Apple Menu.