Description of Problem 100000035031
I received an error in PTouch Editor that said, This application is
incompatible with the AirPrint printer driver. Select the CUPS printer driver.
Check the FAQ for details. For OS X v10.8.x or greater. How can I correct
this issue?Description of Solution 200000044873
Editor does not support the Apple AirPrint printer driver. You
need to select the CUPS printer driver.
To choose the CUPS
printer driver, perform the following steps:
- Choose Apple
Menu => System Preferences => Print & Scan,
Printers & Scanners.
- Choose your
Brother machine in the Printers section.
- Verify which
printer driver is being used. This can be found next to Kind.
[Model name + AirPrint] is displayed next to Kind, the AirPrint driver
is selected. The following steps will show how to change the driver.
- Click the +
- Click the
Default icon which is located at the top of the dialog box.
- Choose your
machine from the Name list.
- Make sure that
XXXXXXX + CUPS is selected in the Use list. Where XXXXXXX is
your model name.
cannot find the XXXXXXX + CUPS, the CUPS printer driver is not installed.
Go to the Downloads section to download and install the latest CUPS
- The printer is
now available in the Printers section.
- Choose Quit
System Preferences from the Apple Menu.
- If the above
steps do not resolve the issue, continue to the next section.
The P-touch Editor
may have the wrong machine set as the default printer when it launched. You may
have other printers that you use on your Mac, and one of those printers may be
using an AirPrint Driver. To resolve this, please do the following:
all other printers from Printers and Scanners (just leave the PTouch QL
Label Printer as the only printer).
the P-touch Editor application. Click the File menu and select
sure Application Matching Printer is selected and that the
PTouch QL Label Printer is listed under it.
Save Current Selection and then OK.
the PTouch Editor and add your other printers.
the PTouch Editor to verify it still works.
Note: If you have any
other printers installed (from another vendor), you can also check their
drivers. If they use AirPrint drivers, try switching them to the intended OEM
driver supplied by the vendor.