Description of Problem 100000035213
The printer powers off and on by itself; how can I correct
this?Description of Solution 200000045104
To isolate this
problem, check the following:
1. Plug the adapter
directly into a wall outlet.
a. Do not plug the
adapter into a UPS
2. Is a Brother AC
adapter being used to charge the battery?
a. If using a
different adapter the output could be incorrect for charging the battery.
Use a Brother AC adapter for further testing.
3. When using a
Brother Car adapter to charge the battery, the unit must be powered for 360
minutes to fully charge the battery.
4. If possible connect
the power adapter from a different printer or connect this adapter to a
a. If the printer
operates correctly using a different adapter then the adapter may be failing and
need to be replaced.
If the problem
persists, contact Brother Customer Service at 1-800-255-0415.