Description of Problem 100000036058
I am unable to scan to the DS scanner in Macintosh OS via USB connection. How
can I correct this issue?Description of Solution 200000046106
are the possible
causes when you are unable to scan a document via USB connection:
make sure the scanner is power on and the USB cable connects directly
between the scanner and Macintosh USB port.
make sure the USB cable is securely connected at both ends.
make sure the scanner is connected directly to the computer, no hubs or other
pass through devices.
Port possibly defective.
try another USB port on the computer.
try a different USB cable if you have one or/and try to connect a scanner to a
different Macintosh machine.
follow steps below to install the software and driver. If you already installed
the driver, skip step 1-9 and go to step 10 below to test out the
and then click Search button OR select Category, Model, and
then click GO.
Downloads and Drivers tab, click Downloads on Our Online Solution
Downloads tab, select your Operating System (OS) version,
Downloads tab, Under Select OS, select your Operating System, and then
click on the Search button.
Scanner Driver, click Download & Information. The screen changes
supply the software version; update history, and download/installation
on the Download button, read the License Agreement, click I
the download is completed, click Downloads icon, double click on the
Dsmobile 600 Driver.pkg or Dsmobile 700D Driver.pkg icon below to
start the installation process, and then follow the default/prompt screens until
the driver installation is completed.
Click Go menu from the Desktop =>
Applications folder => System Preferences => Print &
Dsmobile 600/700D machine should be displayed in the Print & Scan
the scanner is not listed here, click + sign, select the Brother DS
scanner from Default tab, and then click Add button. If
the scanner is not listed under the Default tab either, please follow step 1-9
to download and reinstall the scanner driver.
Click DSmobile 600/700D, Open Scanner, Scanner window below
appears, insert a document into scanner feeder face down and then
click Scan button.
Once you confirmed the scanner driver is working properly, you may use the DS
scanner with other scanner applications that are TWAIN based.
you are still experiencing a same issue with the DS scanner and the machine is
still under warranty, please contact Brother Customer Service at
1-877-276-8437 or http://www.brother-usa.com/askus/