33 of 41 people would recommend this product.
Every year we have one week of black copies and faxes from static. The machine is only 2 years old and needs to be replaced already. I know others who have the machine have not had the same problems, so I think ours is a lemon.
Expertise
Professional or Expert
Use
Medium Business (26 to 999 Employees)
Brother products owned
1
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IT IS MORE COMPACT THAN THE DINOSAUR WE USED IN THE PAST. WE HAVE HAD IT SINCE SEPTEMBER. SO FAR, SO GOOD. EASY TO FOLLOW SET-UP INSTRUCTIONS AND CUSTOMER SERVICE HAS BEEN GOOD. BEFORE I RATE 5 STARS I WANT TO SEE INK USAGE AND/OR COST.
Expertise
Advanced Amateur
Use
Large Business (1000+ Employees)
Brother products owned
2
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The Brother Fax has proven to be a very good purchase. It serves our small business office very sufficiently. I would definitely recommend
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I called shortly after getting the fax machine to explain that we kept getting an error message "Poor Line Condition". I was told to check with our phone line provider which I did but explained at the time that I had already done this and that our old machine did not give us this message. I was given the # of a repair shop and called and took the machine in. They returned it after replacing a part but the machine again gave this error. The repair place gave us a loaner which worked fine (the same model machine) and again took our machine. They again did something and returned it and again the same error message was given. They again took the machine and the loaner (another one) works fine and does not give us this error. We have used the original machine maybe 3 weeks and have had a loaner ever since.
Expertise
Professional or Expert
Use
Small Business (Up to 25 Employees)
Brother products owned
1
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