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MFC-9970CDW

Color Laser All-in-One with Wireless Networking and Duplex

Estimated Street Price: $599.99*




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Product Reviews

118 of 146 people would recommend this product.

Overall Rating: 1 out of 5
Nothing But problems
June 9, 2014
By Yogi from Iuka, Kansas
We tried this machine and they had to replace it twice within the same month. Constantly had problems with scanning and faxing using wireless.
Expertise Professional or Expert
Use Small Business (Up to 25 Employees)
Brother products owned More than 5
3 of 3 found this review helpful.
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Overall Rating: 4 out of 5
Meets our Needs
May 31, 2014
By brothermfc from Tulsa, Oklahoma
I have had the MFC-9970 for about 3 months. Much lighter than the MFC-9840 this machine replaces. Toner is a bit higher in cost is why I rated it a 4 star.
Expertise Advanced Amateur
Use Small Business (Up to 25 Employees)
Brother products owned 2
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Overall Rating: 5 out of 5
Awesome Upgrade
May 15, 2014
By JAlanL from Big Bear Lake, CA
I had a Brother MFC-9450cdn for years prior to purchasing this one. I actually wore out the old printer. This one feeds beautifully, scans both sides at once, prints fast and has great quality and is an overall great purchase. It's a little large for a home-based business, but is certainly worth the money. By all means buy it!
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 2
1 of 1 found this review helpful.
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Overall Rating: 1 out of 5
Worst experience ever.
April 29, 2014
By NJSWM from Melville, NY
The only reason that I am giving you 1 star is because I cant go any lower.

Lousy printer. Bought it in August of 2012. The fuser crapped out in July of 2013, just
before the warranty was up. The customer service was terrible. It took a day to get a
tech out to look at it. He then had to order a part which took another day. Once the
part arrived it took him about 4 hours to "repair" my machine, and the fix didn't work.
He then told me that 75% of the time these repairs do NOT work and they end up having to
replace the printer. All in all I was without a printer for a full work week.

So the printer was replaced and for a while I was happy. Yesterday the printer they gave
me as a replacement had the same problem. After going through the usual lousy
Brother customer service help line, what I finally found out was that Brother refuses
to stand behind their product because it is "no longer under warranty";
even though it was their replacement machine that crapped out for the second time
in less than a year.

I will never buy another Brother product. And, I intend to tell everyone who will listen
about my experience.
Expertise Advanced Amateur
Use Small Business (Up to 25 Employees)
5 of 6 found this review helpful.
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