89 of 110 people would recommend this product.
We are a small home health care business and needed a solid color printer for our marketing team which also has robust scanning capability for our in-house scanning needs.
The MFC_9970 CDW was perfect for our needs. We print what we need , when we need it and just the right nubmer of copies. This is huge for a business running on strict budget. It also gave us the ability to customize our marketing documents without having to mass print something may not use for future marketing events.
The best part of buying from Brother is the customer service. We had a broken glass on flatbed scanner and call support. The technician came the next day with the part and fixed it .
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Small Business (Up to 25 Employees)
Brother products owned
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After going through many multifuntion printers, it is a relief to finally find one that is very reasonably priced, yet is one of the best mulit-function printers I have ever used. This is used in my business for basic copying, but is pushed to the limits for brochure printing and duplex printing/copying. All is done flawlessly. I highly recommend this printer for someone in need of this type of printer. If I could name anything that needs improvement, I would have to say that it could use a better way to monitor toner usage in real time. The only way you know that toner is going low, is when you get an notice sayng its running out, and time to change. I would like to see something better in this regard, although this is very minor to me. Enjoy
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Small Business (Up to 25 Employees)
Brother products owned
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I had an earlier Brother B&W MFC, then a color laser, and they all served me (us) well, in a home office environment.
But the 9970CDW is truly the greatest ever. I was leery of giving up the USB connection to go wireless, but the Brother tech walked me through it and it's been faultless.
The scanning capability has turned into a boon as a business application, getting hard copy documents into clients hands almost instantly.
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Home Office (Business Use)
Brother products owned
4
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win 7 no problems changed to win 8 pro problems firmware cant load wireless problems, please upgrade firmware and drivers as soon as you can
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Brother products owned
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