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MFC-J6920DW

Professional Series Inkjet with Full 11"x17" Capability and Expanded Connectivity Options

Estimated Street Price: $299.99*




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Overall Rating: (3.9 out of 5)
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Product Reviews

39 of 50 people would recommend this product.

Overall Rating: 1 out of 5
LOYAL CUSTOMER DISAPPOINTED BROTHER MFC-J6920DW
June 30, 2014
By rkcontracting from Fort Lauderdale, FL
I'm a small business owner & loyal brother customer. I prefer Brother because Brother supports American jobs & we have two other Brother printers in our office, an HL-5140 & an HL-5250DN, which are hands down the two best performing printers we've ever owned.

We've been using an HP L-7680 printer, scanner, copier, fax for about seven years & after ten thousand or more copies & scans, the document feeder finally failed. We decided to replace the L-7680 with a new Brother MFC-J6920DW Business Smart Pro Series printer, scanner, copier, & fax.

We purchased it for (3) reasons, cost-effective color printing, high quality & high speed document scanning, & 11" x 17" printing & scanning capability. We've had the J6920DW for about three months now & we do very little color printing & the ink cartridges are already half empty. The color printing & color scanning is horrific quality, dark blue document signatures scan in aqua blue. Last & most frustrating, the feeder jams every two to three uses, even with very clean, crisp paper.

I can't even find the words to express my disappointment & frustration with this machine. We're shopping for a replacement, most likely the HP model that replaced the L-7680.
Expertise Professional or Expert
Use Small Business (Up to 25 Employees)
Brother products owned 4
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Overall Rating: 2 out of 5
Lots of features. Even more problems.
June 29, 2014
By SongwriterCA from San Francisco, CA
Pros:
- duplex print/scan at 8-1/2 x 11 and 11 x 17
- low price, given the features

Cons:
- My unit arrived with a defective printhead. Getting it fixed under warranty was a nightmare. Brother's phone support was the worst I have come across. Ever.
- With any paper larger than 8-1/2 x 11, the paper tray sticks out in front of the printer.
- Applications on my Mac (including Vuescan) can't reliably see the scanner.
- Printing a PDF from the Mac sometimes doesn't print everything in the document. (The same document prints fine on other printers.)
- Many features only work with common paper sizes. I use 9x12 paper for songbooks, and at 9x12, I can't scan, can't copy, can't print duplex, and can't use more than one paper tray. The only thing it can do is print single-sided.
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 1
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Overall Rating: 4 out of 5
BEST PURCHASE - WORST INSTALLATION!
June 29, 2014
By GATORBENDER from Orlando, FL
I'm very pleased with this unit. However, the CD provided did not install properly and resulted in only print & copy ability. I spent several hours trying to download installation software from Brother and uninstalling and re-installing data, only to finally give up and hire a Geek to get me set-up. After it took a very professional Geek nearly an hour to download software, I didn't feel so incompetent in my own previous attempts. It cost me an additional $100/hr to install my MFC-J6920DW on my Dell! I trust it will be worth it!
Expertise Casual User
Use Home (Personal Use)
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Overall Rating: 4 out of 5
Sturdy reliable printer
June 27, 2014
By Tutor from Houston texas
I have tried many different makes of printer in the past for my small office use. I returned them until I found that brother was a sturdy reliable printer with ink that does not need replacing that often. This particular model can print back to back which also saves paper. The feed for copying which allows you to copy multiple items quickly meets my needs. In the past my only difficulty with brother has been the paper tray breaking as I often changed paper colour so pulled it in and out a lot. This model has two trays is I should be ok!
Expertise Advanced Amateur
Use Home Office (Business Use)
Brother products owned 1
1 of 1 found this review helpful.
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Valid Thru 8/2/2014
Regular Price: $299.99 Instant Rebate: $50.00 Free Shipping!*
After Savings: $249.99 Limit 2 Per Customer
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