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MFC-J6920DW

Professional Series Inkjet with Full 11"x17" Capability and Expanded Connectivity Options

Estimated Street Price: $299.99*




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Overall Rating: (3.9 out of 5)
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Product Reviews

42 of 55 people would recommend this product.

Overall Rating: 5 out of 5
BF Scanner
July 6, 2014
By BFScanner from yes
Great product; wish I had had it years ago.
Great product; wish I had had it years ago.
Great product; wish I had had it years ago.
Great product; wish I had had it years ago.
Great product; wish I had had it years ago.
Great product; wish I had had it years ago.
Great product; wish I had had it years ago.
Great product; wish I had had it years ago.
Great product; wish I had had it years ago.
Expertise Advanced Amateur
Use Home (Personal Use)
Brother products owned 1
1 of 2 found this review helpful.
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Overall Rating: 1 out of 5
LOYAL CUSTOMER DISAPPOINTED BROTHER MFC-J6920DW
June 30, 2014
By rkcontracting from Fort Lauderdale, FL
I'm a small business owner & loyal brother customer. I prefer Brother because Brother supports American jobs & we have two other Brother printers in our office, an HL-5140 & an HL-5250DN, which are hands down the two best performing printers we've ever owned.

We've been using an HP L-7680 printer, scanner, copier, fax for about seven years & after ten thousand or more copies & scans, the document feeder finally failed. We decided to replace the L-7680 with a new Brother MFC-J6920DW Business Smart Pro Series printer, scanner, copier, & fax.

We purchased it for (3) reasons, cost-effective color printing, high quality & high speed document scanning, & 11" x 17" printing & scanning capability. We've had the J6920DW for about three months now & we do very little color printing & the ink cartridges are already half empty. The color printing & color scanning is horrific quality, dark blue document signatures scan in aqua blue. Last & most frustrating, the feeder jams every two to three uses, even with very clean, crisp paper.

I can't even find the words to express my disappointment & frustration with this machine. We're shopping for a replacement, most likely the HP model that replaced the L-7680.
Expertise Professional or Expert
Use Small Business (Up to 25 Employees)
Brother products owned 4
2 of 4 found this review helpful.
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Overall Rating: 2 out of 5
Lots of features. Even more problems.
June 29, 2014
By SongwriterCA from San Francisco, CA
Pros:
- duplex print/scan at 8-1/2 x 11 and 11 x 17
- low price, given the features

Cons:
- My unit arrived with a defective printhead. Getting it fixed under warranty was a nightmare. Brother's phone support was the worst I have come across. Ever.
- With any paper larger than 8-1/2 x 11, the paper tray sticks out in front of the printer.
- Applications on my Mac (including Vuescan) can't reliably see the scanner.
- Printing a PDF from the Mac sometimes doesn't print everything in the document. (The same document prints fine on other printers.)
- Many features only work with common paper sizes. I use 9x12 paper for songbooks, and at 9x12, I can't scan, can't copy, can't print duplex, and can't use more than one paper tray. The only thing it can do is print single-sided.
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 1
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Overall Rating: 4 out of 5
BEST PURCHASE - WORST INSTALLATION!
June 29, 2014
By GATORBENDER from Orlando, FL
I'm very pleased with this unit. However, the CD provided did not install properly and resulted in only print & copy ability. I spent several hours trying to download installation software from Brother and uninstalling and re-installing data, only to finally give up and hire a Geek to get me set-up. After it took a very professional Geek nearly an hour to download software, I didn't feel so incompetent in my own previous attempts. It cost me an additional $100/hr to install my MFC-J6920DW on my Dell! I trust it will be worth it!
Expertise Casual User
Use Home (Personal Use)
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*Street pricing may vary
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