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MFC-J6920DW

Professional Series Inkjet with Full 11"x17" Capability and Expanded Connectivity Options

Estimated Street Price: $299.99*




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Overall Rating: (3.8 out of 5)
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Product Reviews

49 of 67 people would recommend this product.

Overall Rating: 3 out of 5
It's okay but could use some work
October 3, 2014
By DesignerUser from Arlington VA
I bought this to replace an HP 7610 printer that I could not get to work with my new Microsoft Surface Pro 3. I was really happy when I set it up with no issues in just a few minutes -- a big change from the weeks of trouble the HP had given me. I was also happy with the ADF feature this printer has -- very nice. However, please note that if you use a yellow, pink or orange highlighter for your work, those colors will not be picked up when you scan or copy a document. The blue and green highlighters can be seen but they're much lighter than your original. And a purple highlighter can hardly be seen at all. If you plan to use this machine strictly for black and white printing and scanning, then I recommend it.

I bought two of these, one for my office and one to have at home. If only the scanning/color issues were resolved, I would give this 5 stars.
Expertise Professional or Expert
Use Small Business (Up to 25 Employees)
Brother products owned 1
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Overall Rating: 4 out of 5
Upgrade to MFC
September 17, 2014
By pjrobbins from Arcade, NY
I purchased this machine to replace an HP that had given me troubles its entire life. I am please with the print quality and will likely only print a few pictures, so photo quality is not critical. It was easy but time consuming to set up on each computer in network. I like that the ink is rated for 600 pages, much more than previous printer. There is a noticeable time lag when sending documents to the printer and I am not sure if this is a printer problem or part of the wireless connectivity.
I use this for a home office and personal use. I would like to see more options for scanning program.
Expertise Advanced Amateur
Use Home (Personal Use)
Brother products owned 4
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Overall Rating: 1 out of 5
Printing Problems
September 10, 2014
By Duke61 from CA
I have a MFC J6920DW printer using Adobe X and Windows 7 -64. The new driver is no longer compatible with Adobe and will no longer print to a scale. My previous machine MFC 6490 CW work perfectly prior to changing printers. Brother's tech support position is it is an Adobe Acrobat problem and will not repair their new driver even though their old driver worked fine. So scaling using Adobe acrobat will not work in this product.
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 3
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Overall Rating: 5 out of 5
Great Printer for the Price & Great Tech Support!!
August 31, 2014
By Indigo from Harrisburg, PA
I'm an IT professional & I really like this printer. I had one for about 5 months & got a paper jam error that I couldn't fix & called tech support. After a flashlight, a can of air & 3 attempts to clean, Brother sent a warranty replacement that arrived in 2 days. I was told I'd just get a basic model that I would have to keep my paper trays & other extras from the old machine. Instead of sending a basic unit, to my surprise, I got a brand new machine, & not a refurbished one complete with ink, manuals, & paper trays & all I had to do was put the old one in a box & slap the prepaid label on the box & call UPS for pick-up. This is my 2nd Brother (not counting the replaced one) and I've bought one for my mom & have never had a problem with any of them until this one error message. Loved Joe in tech support. I wish I could join him in the Dominican Republic for a bonfire on the beach & a fruity rum drink but I can't so he promised to do that for me so it's "almost" as good as being there! Great printer, great price, & GREAT tech support! You can't go wrong with this printer/fax/scanner...
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 3
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