Answer to your Frequently Asked Question:

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Description of Problem 100000019762

I am attempting to install or reinstall my scanner using the CD that I have, but it does not seem to be working. Why?

Description of Solution 200000025006

If you are having trouble installing from the CD, perhaps it is out of date for your operating system. It is recommended that you install from our website which contains all current and up to date drivers and software:;under the product group Mobile Products (MW,PJ, and DS Series)


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