Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000004061

"What does ""CUTTER ERROR!"" on the display mean?


Description of Solution 200000004943

"""CUTTER ERROR!"" appears when the machine senses that the cutter have been set in motion during printing.

The cutter lever may have accidentally moved during printing. Therefore, DO NOT touch the cutter lever during printing; wait until the display shows ""CUT TAPE TO CONTINUE"".

If the problem persists, your machine may require service.

If your machine is within Warranty, please contact our Customer Support Center at 901-379-1010 (1-877-478-6824) so that we may make arrangement to swap your product according the product warranty.

If your machine is out of warranty, you may take your machine to a localBrother Authorized Service Center. To locate a local Brother AuthorizedService Center visit our website You can also locate a local Brother Authorized Service Center by calling our automated phone system at 1-800-284-4357. This system can provide you with either a verbal listing or a printed listing via facsimile.


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