clear the message "Check Paper" follow the steps listed below:
paper is loaded in the paper tray.
Make sure the Recording Wire Extension is installed on the paper
Open the paper cassette cover by pulling it toward you and remove the
paper. Fan the paper and reinsert it into the cassette. Securely
close the paper cassette cover.
Test the machine by making 2 or 3 copies:
a. Place a document face
down in the feeder.
Press COPY and then 2 or 3 to indicate the number of copies and
then press COPY again. Wait a few seconds and the machine will
automatically start copying.
If the problem continues check the following:
If paper is jammed, unplug the power cord.
Open the recording paper cover by pushing down on the button located on the top
right side of the unit between the paper cassette cover and the automatic
document feeder. Check for jammed paper on the underside of the
If jammed paper is visible continue to STEP
If the ribbon is jammed in the paper feed area or unwinds, go to
Pull the jammed paper gently from the top of the recording
paper feeder toward the back of the machine.
the paper remains jammed or if there is not enough paper sticking out of the
recording paper feeder,, open the front cover and release the levers on both
sides. Pull the paper from inside the machine toward the front of the
machine. This will guide the paper along the paper path.
If you opened the front cover, close the cover securely and plug in the power
cord. Once the LCD returns to date and time go to STEP
Open the recording paper cover by pushing down on the button
located on the top right side of the unit between the paper cassette cover and
the automatic document feeder.
Carefully remove the ribbon to prevent tearing. Next, take the cartridge
out of the unit (PC201) by lifting it out using the black tabs on both sides of
Rewind the ribbon by turning the blue knob on the left side of the cartridge
counterclockwise or away from you. Turn the blue knob until there is not
any slack in the ribbon.
Reinstall the cartridge. Close the cover securely and plug in the power
cord. Once the LCD returns to date and time go to STEP
4. Make 3 copies to test.
Place a document face down into the ADF, top edge first.
Press COPY and then the number 3 on the control panel and then press
If the message Check Paper to appear on the LCD, Open the recording paper cover
by pushing down on the button located on the top right side of the unit between
the paper cassette cover and the automatic document feeder. Lift the cartridge
out of the unit and hold it in the same position it was in when you had it in
6. If you have used a ribbon refill and you are not sure if it
installed correctly refer to STEPS 7 through 13
or you can click
view a video with step by step instructions for installing a ribbon refill.
you did not use a ribbon refill go to STEP
Verify that the cartridge and the ribbon are positioned
correctly. The part of the cartridge casing that should be the furthest
from you should have "brother" appearing on the left side and a ribbed triangle
in the middle. This is also the part of the cartridge with the white knob
on the left side. The part of the cartridge closest to you is a blank
rectangle with a blue knob on the left side of the casing.
Check how the ribbon is wound on the rollers. The ribbon should feed
from the top of the back roller (the one with the white knob) to the underside
of the front roller (the one with the blue knob). If the ribbon does not
appear to be in the cartridge correctly, remove the ribbon from the
On each end of the roller casing, there are black tabs. Pull the black
tabs off the notches to pop open the casing. Be careful that the rollers
do not roll off the surface you are working on once they are out of the
casing. Place the casing to the side and place the rolls horizontally on a
Pull the 4 knobs out of the ends of the rolls. There is one white knob,
one blue knob and 2 black knobs. The roller that is dull is to be in the front
and the shiny roller is to be in the back. The ribbon should go from the
top of the shiny roll down to the bottom of the dull roll.
Replace the knobs into the ends of the rolls by placing the two black knobs into
the right side of the rollers and the white and blue ones into the left side of
the rollers. The blue knob goes into the left end of the roller closest to
you (dull). Make sure that the notches on the knobs fit into the slits on
the end of the rollers.
Take the plastic casing so that "brother" and the ribbed triangle are the
furthest away from you. Place the shiny roll with the white and black
knobs into the side of the cartridge marked "brother" and lock the tabs into
place. Now, place the dull roll with the blue and black knobs into the
blank side of the casing.
Lock the tabs into place.
Place the cartridge back into the unit with the blue knob on
the bottom left side.
Close the cover.
Once the LCD returns to date and time, test the unit by making 2 or 3 copies
(see STEP 4).
the unit continues to display "CHECK PAPER", replace the print cartridge with a
new cartridge (PC201) once the new cartridge is installed, test the unit by
making 2 or 3 copies (see STEP 6).
the problem continues and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
http://www.brother-usa.com/service/default.aspx or contact
Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday
through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.