To clear a "Jam
Rear" message on the machine, follow the steps below:
1. Make sure the
paper or media type you are printing on is within specification. Below is the
media type supported by the machine.
- Use paper that is
between 20 lb to 43 lb. If you are printing on paper that is over 28 lb, use the
MP tray to print. The MP tray can be used for paper that is 20 lb to 43 lb.
- If you are
printing on glossy paper that is 43 lb or more, print only 1 sheet at a time
from the MP tray with back cover open.
Plain Paper: Xerox
4200 20lb or Hammer mill Laser Print 24lb (90g/m2)
Recycled Paper: No
specific brand recommended
Labels: Avery Laser
Labels white #5160
specific brand recommended
Office Depot Brand Glossy Laser Presentation Paper 65lb* (100g/m2)
machine supports paper up to 43 lb bond paper. The Office Depot Brand Glossy
Laser Presentation Paper 65 lb is a "Tag" Transformation Paper Type which is
equivalent to 31 lb bond paper.
Media Type and
Capacity by Tray
Plain Paper (20 to
28 lb or 75g/m2 to 105g/m2): Can be printed from Tray 1, Tray 2, MP Tray, or
Recycled Paper: Can
be printed from Tray 1, Tray 2, MP Tray, or Duplex
Bond Paper (16 to
43 lb or 60g/m2 to 163g/m2): MP Tray only
Thin Paper (16 to
20 lb or 60g/m2 to 75g/m2): Can be printed from Tray 1, Tray 2, MP Tray. or
Thick Paper (28 to
43 lb or 105g/m2 to 163g/m2): MP Tray only
Labels: MP Tray
Envelopes: MP Tray
Glossy Paper (16 to
43 lb or 60g/m2 to 163g/m2): MP Tray, Duplex*
print in Duplex if Glossy paper is between 16lb to 28lb.
Paper Sizes by
2. Turn the machine
off using the power switch located on the right hand side.
3. Press the front
cover release button and then open the front cover.
4. Hold the green
handle of the drum unit. Pull the drum unit out until it stops.
5. Turn the green
lock lever (1) at the left of the machine counterclockwise to the release
position. Holding the green handles of the drum unit, lift the front of the drum
unit and remove it from the machine.
the green handles of the drum unit when you carry it, DO not hold the sides of
the drum unit.
We recommend that
you place the drum on a clean, flat surface with a sheet of disposable paper or
cloth underneath it in case you accidentally spill or scatter toner.
6. If you see a
jammed paper, slowly pull the paper out. If you do not see paper jammed go to
7. Make sure the
green lock lever (1) is in the release position as shown below.
8. Match the guide
ends (2) of the drum unit to the black marks (1) on both sides of the machine,
then gently slide the drum unit into the machine until it stops at the green
9. Turn the green
lock lever clockwise to the lock position.
10. Push the drum
unit in until it stops.
11. Close the front
cover of the machine.
12. Pull the paper
tray completely out of the machine.
13. If the paper is
jammed underneath the printer, slowly pull the jammed paper down and out of the
printer using both hands.
Pulling out the jammed paper downward allows you to remove the paper easier.
14. Look inside
where you removed the paper tray from for any jammed paper or scrap piece of
paper. If found, slowly remove the jammed paper or scrap piece of paper.
15. Turn the paper
tray upside down and check for paper underneath the paper tray.
16. Check how the
paper is loaded in the paper tray, make sure that the paper is below the maximum
paper mark. While pressing the paper-guide release lever, slide the paper guides
to fit the paper size. Make sure the guides are firmly in the slots.
17. Put the paper
tray firmly back in the machine.
18. If the paper is
not caught in the paper tray area, open the back cover.
you have just used the machine, some internal parts of the machine will be
extremely hot. Wait for the machine to cool down before you touch the internal
parts of the machine.
19. If you see
paper stuck in the top exit area, slowly pull the jammed paper down and out of
the printer using both hands.
20. Pull the green
tabs (2) at the left and right sides toward you and fold down the fuser cover
the envelope levers (3) inside the back cover are pulled down to the envelope
position, lift these levers to the original position before pulling the green
tabs (2) down.
21. If paper is
jammed, gently pull the jammed paper out of the fusing unit.
22. Close the fuser
you print on envelopes, pull down the envelope levers (2) to the envelope
position again before closing the back cover.
23. Close the back
24. Turn the
machine on using the power switch on the right side of the machine. Wait for the
machine to go to "Ready".
25. If the jammed
paper is completely removed, then printer will resume printing automatically. If
the printer does not start printing automatically, press the GO key. If
the printer still does not start printing. Check that all the remaining jammed
paper has been removed from the printer. Then try printing again.
Always remove all the paper from the paper tray and straighten the stack when
you add new paper. This helps prevent multiple sheets of paper from feeding
through the printer at one time and prevents paper jams.
26. If problem
continues, the printer may need service. The printer has a one year limited
exchange warranty. If the printer is in warranty, call Brother Customer Service
at 1-877-Brother (1-877-276-8437) for warranty options.
If the printer is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: