Description of Problem 100000023537
Why does the message "Replace Toner" continue to
appear on the LCD display after I replaced the toner?Description of Solution 200000030019
1. Look at the LCD and
read all the lines of the message currently on the display. Be sure to
read the entire scrolling message. (Ex: Replace Toner. Open the front cover, replace
toner cartridge. Black (K))
Confirm the color
toner cartridge indicated on the LCD is the same color as the toner cartridge
that was replaced. It is possible that after the replacement toner
cartridge was installed, a new message appeared for a different color toner and
another color now needs to be replaced.
2. Verify you
installed a NEW, out of the box toner cartridge (TN310 or TN315) from a sealed
When replacing a
toner cartridge, you should install a brand new, out of the box toner cartridge
to reset the toner status. You should NOT install a previously used
cartridge that was already installed into another machine or a TN starter
cartridge that comes with the machine.
cartridges are manufactured with a reset lever that moves when installed into
the machine. The movement of the lever mechanically triggers the machine
to reset the toner status. If a used cartridge or a TN starter cartridge
is installed into a machine, it will NOT trigger the machine to reset the toner
strongly recommends that customers use only genuine Brother drum units and toner
cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability. Using non-Brother supplies may affect the
hardware performance, print quality and machine reliability. The Brother limited
warranty does not apply to any problem that is caused by the use of third party
drum units, toner cartridges or toner.
3. Verify the drum
unit and toner cartridge are installed correctly:
a. Press down on the
front cover release button and open the front cover by pulling it towards
b. Grasp the green
handle of the drum unit and pull the drum unit out until it stops. You can
now see the drum and toner assembly.
you cannot pull the drum unit out, make sure the front cover is fully
c. Hold the handle of
the toner cartridge that was replaced and push it slightly toward the machine to
unlock it. Then, pull it out of the drum unit.
Handle the toner cartridge carefully. If toner scatters on hands or clothing,
immediately wipe it off or wash it with cold water.
d. Reinstall the toner
cartridge by holding the handle of the toner cartridge and sliding the toner
cartridge into the drum unit. Match the toner cartridge color to the same color
label on the drum unit and fold down the toner cartridge handle once the toner
cartridge is in place.
e. Push the drum unit
in until it clicks into place and close the front
Confirm if the
Replace Toner message continues to appear on the display.
If the Replace
Toner message no longer appears, the issue is resolved.
If the REPLACE
TONER message continues to appear, the machine has a one year limited on-site
If the machine is
in warranty, call Brother Customer Service at
1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays, for
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: