Answer to your Frequently Asked Question:

 
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Description of Problem 100000024206

How can I improve blurry print?


Description of Solution 200000030897

 

 

Brother strongly recommends that you do not refill the ink cartridges provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement ink cartridges. Use or attempted use of potentially incompatible ink and/or cartridges in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third-party ink and/or cartridges. To protect your investment and obtain premium performance from the Brother machine, we strongly recommend the use of Genuine Brother Supplies. 

 

1. Check the print head alignment:

 

a. Press  on the touchscreen.

 

b. Press Test Print.

 

c. Press Alignment.

 

d. Press the COLOR START key. A Vertical Alignment Check Sheet will be printed.

 

e. The LCD will show:

 

A Adjust

Enter No. (1-9)

 

f. Study the Alignment Check sheet; there will be four columns (A, B, C & D) with nine sample print patterns. The goal is to identify the sample pattern with the least visible vertical stripes.

 

 

g. Select the pattern in column A that has the least visible vertical lines and enter the corresponding number using the number pad. Repeat for columns B, C & D.

 

h. Repeat STEPS d - g until the pattern with the least visible vertical lines is pattern 5 for all four columns.

 

i. Press STOP/EXIT to return to the standby display.

 

2. Reprint the document that originally resulted in the blurry, fuzzy or double printing.

 

          - If the printout is clear the issue is resolved.

 

          - If the blurry, fuzzy or double printing is still occurring continue to STEP 3.

 

3. Print a Print Quality Check Sheet (PQCS) to test the machine:

 

a.    Press  on the touchscreen.

 

b.    Press Test Print.

 

c.    Press Print Quality.

 

d.    Press the green COLOR START key. A Print Quality Check Sheet will be printed.

 

 

  1. Study the PQCS; there will be four color blocks (Black, Yellow, Cyan & Magenta) made up of dotted lines. Check the quality of the four color blocks on the sheet.

 

  1. The LCD asks you if the print quality is OK.

 

-If all the lines are clear and visible, as shown under "OK", press Yes and continue to STEP 4.

 

-If you can see missing short lines as shown under "Poor", press No and continue to STEP g.

 

-If the Test Print/Cleaning cycle has been performed at least 5 times, press STOP/EXIT and continue to WARRANTY AND SERVICE OPTIONS.

 

  1. The LCD asks you if the print quality is OK for black, press Yes or No.

 

  1. The LCD asks you if the print quality is OK for the three colors, press Yes or No.

 

  1. The LCD asks you if you want to start cleaning, press Yes. The machine will start cleaning the print head.

 

  1. After cleaning is finished, press COLOR START. The machine starts printing the Print Quality Check Sheet again, return to STEP e.

 

4. Reprint the document that originally resulted in the blurry, fuzzy or double printing.

 

          - If the printout is clear the issue is resolved.

 

          - If the blurry, fuzzy or double printing is still occurring continue to WARRANTY AND SERVICE OPTIONS.

 

WARRANTY AND SERVICE OPTIONS

 

If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

 

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