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Description of Problem 100000028751

How do I join the Brother machine to an Infrastructure Wireless Network?


Description of Solution 200000036867

 

WIRELESS CONFIGURATION

 

1. Gather the following wireless network settings of your access point or router.  Refer to the access point's user guide for instructions on accessing the network settings information.  

 

SSID or Network Name

The name of your Wireless Network or Access Point.

Network Security Key (Password)

Encryption Key, WEP Key, Passphrase

 

If you are unsure of your wireless network's security settings, please refer to one of the following solutions for assistance. 

 

-      How do I find the Wireless Security Information in Windows XP, Vista, 7, 8 or 8.1? 

 

-      How do I find the Wireless Security Information on my Wireless Macintosh OSX computer? 

 

If you are using a mobile device or you still cannot locate your Wireless Security Settings, please contact your router manufacturer or Internet Service Provider for assistance.  To locate contact information for common router manufacturers, visit:  http://www.brother-usa.com/support/wireless/wireless_router_information.htm

 

2. Was the Brother machine previously configured for a wireless connection?

 

-       Yes: Continue to STEP 3.

 

-       No:  Continue to STEP 4.

 

3. Reset the Network Card to configure new settings.  This will erase all current network settings.

 

  1. Press MENU on the Touchscreen.

 

  1. Press the UP OR DOWN ARROW Key to display and then press Network.

 

  1. Press the UP OR DOWN ARROW Key to display and then press Network Reset.

 

  1. Press Yes.

 

  1. Press and hold Yes for 2 seconds.  The machine's network card will be reset.

 

4.  Search for the SSID.

  

  1. Press MENU on the Touchscreen.

 

  1. Press the UP OR DOWN ARROW Key to display and then press Network.

 

  1. Press WLAN.

 

  1. Press Setup Wizard.

 

  1. If WLAN Enable? is displayed, press ON.  The machine will search for your network and display a list of available networks.

 

5.  Does your wireless access point or router broadcast the SSID (Network Name)?

 

-       Yes: Continue to STEP 17.

 

-       No:  Continue to STEP 6.

 

6.  In addition to the information from STEP 1, you will also need to know the following information about your network:

 

Authentication Method

Open System, Shared Key, WPA/WPA2-PSK*

Encryption Mode

None, WEP, TKIP, AES, CKIP

 

*NOTE: The Brother machine only supports WPA2-PSK with AES.  If you are using WPA2-PSK with TKIP you will receive a connection error.

 

If you are unsure of your wireless network's security settings, please refer to one of the following solutions for assistance. 

 

-      How do I find the Wireless Security Information in Windows XP, Vista, 7, 8 or 8.1? 

 

-      How do I find the Wireless Security Information on my Wireless Macintosh OSX computer? 

 

If you are using a mobile device or you still cannot locate your Wireless Security Settings, please contact your router manufacturer or Internet Service Provider for assistance.  To locate contact information for common router manufacturers, visit:  http://www.brother-usa.com/support/wireless/wireless_router_information.htm

 

7. Press the UP OR DOWN ARROW Key to display and then press <New SSID>.

 

8. Enter a new SSID then press OK.  The SSID must exactly match the settings of your router or access point. Refer to the section labeled ENTERING TEXT for instructions.

 

9. Press Infrastructure.

 

10. Press the Authentication Method you are using:

 

-       If you chose Open System, continue to STEP 11.

 

-       If you chose Shared Key, continue to STEP 12.

 

-       If you chose WPA/WPA2-PSK, continue to STEP 14.

 

-       If you are using an Enterprise Wireless network with one of the following Authentication methods LEAP, EAP-FAST, PEAP, EAP-TTLS, or EAP-TLS, refer to the solution: "How do I join the Brother machine to an Enterprise Wireless Network?"

 

11. Press the Encryption Type: None or WEP.

 

-       If you chose None, continue to STEP 23.

 

-       If you chose WEP, continue to STEP 12.

 

12.  Press KEY 1.

 

13. Enter the WEP key and then press OK. Refer to the section labeled ENTERING TEXT for instructions.  Continue to STEP 22.

 

14.  Press the Encryption Type: TKIP or AES.

 

15.  Enter the WPA key and press OK. Refer to the section labeled ENTERING TEXT for instructions. 

 

16.  Press Yes to apply your settings. Continue to STEP 23.

 

17.  Press the UP OR DOWN ARROW Key to display and press your Network Name.

 

-      If your Authentication Method is Open System and your Encryption is None continue to STEP 23

 

-      Otherwise, continue to STEP 18.

 

18.  If you receive a message stating: The selected access point/router supports WPS. Use WPS?:

 

-       Press Yes, and continue to STEP 19.

 

-       Press No (Manual) and continue to STEP 20.

 

-       If this question does not appear, continue to STEP 20.

 

NOTE: WPS allows you to configure the wireless network by pushing a button on the wireless router or access point.  Information is transmitted and automatically configured for wireless network devices.

 

19. When the LCD displays: Start WPS on your wireless access point/router, then choose Next.; Enable WPS on your access point/router and then press NEXT.  Continue to STEP 23.

 

NOTE: For instructions on how to enable WPS on your access point/router, contact your access point/router manufacturer or network admin for further support.

 

20.  You will be prompted to enter the password.  Enter the network security key.  Refer to the section labeled ENTERING TEXT for instructions.

 

NOTE:  This is the Wireless network security key, not the password used to access the router's configuration page.

 

21.  Press OK when you have entered all the characters.

 

22.  Press Yes to apply your settings.

 

23.  Your machine will now try to connect to your wireless network using the information you have entered.  A Wireless LAN report will automatically print with the connection results.

 

-       If successful, Connected will appear on the LCD.  Press OK and continue to STEP 24.

 

-       If Wrong Network Key is displayed on the LCD, then the password you entered does not match the settings of your wireless access point.  Continue to STEP T3 of the Troubleshooting section.

 

-       If Connection Fail is displayed on the LCD, then the print server has not successfully connected to your router or access point.  Continue to STEP T1 of the Troubleshooting section.

 

NOTE: The Brother machine only supports WPA2-PSK with AES.  If you are using WPA2-PSK with TKIP you will receive the Connection Fail error.

 

24.  Wait about a minute and print the Network Configuration Report to verify that the Brother machine has acquired a valid IP address from the router.  After printing the report, continue to STEP 25.

 

a.    Press MENU on the Touchscreen.

 

b.    Press Print Reports.

 

c.    Press the UP OR DOWN ARROW Key to display and then press Network Config.

 

d.    Press START.  The network configuration list will now print.

 

25.  Is the IP Address assigned to the Brother machine Valid?

 

-       Yes: The machine is now successfully joined to the network.  Continue to the Software Installation section for information on how to install the software on your computer.

 

-       No:  There are several factors that can prevent the machine from successfully joining the network.  Continue to STEP T1 of the Troubleshooting section.  If you have already completed the Troubleshooting Section and the machine is still not connected to the Wireless Network, contact your router manufacturer or Network Admin for further support.

 

NOTE:  An invalid IP address would be all zeroes, an APIPA address (169.254.x.x) on an Infrastructure network, or an address within an incorrect range for your network.

 

 

 

TROUBLESHOOTING:

 

T1. Cycle the power on the Router or Access Point for about 15 seconds.

 

WARNING:  Cycling the power on the access point will temporarily disconnect any devices that are connected.  If you have VOIP, any current calls will be disconnected.

 

Once the Router or Access Point powers back on, wait about a minute and print another Network Configuration Report from the Brother machine to determine if the Brother machine has acquired a valid IP address from the router.

 

After printing the report, continue to STEP T2 of the Troubleshooting section.

 

a.    Press MENU on the Touchscreen.

 

b.    Press Print Reports.

 

c.    Press the UP OR DOWN ARROW Key to display and then press Network Config.

 

d.    Press START.  The network configuration list will now print.

 

T2. Is the IP Address assigned to the Brother machine Valid?

 

-       Yes: The machine is now successfully joined to the network.  Continue to the Software Installation section for information on how to install the software on your computer.

 

-       No:  Continue to STEP T3 of the Troubleshooting section.

 

T3. If you are unsure of your wireless network's security settings, please refer to one of the following solutions for assistance. 

 

-      How do I find the Wireless Security Information in Windows XP, Vista, 7, 8 or 8.1? 

 

-      How do I find the Wireless Security Information on my Wireless Macintosh OSX computer? 

 

If you still cannot locate your Wireless Security Settings, please contact your router manufacturer or Internet Service Provider for assistance.  To locate contact information for common router manufacturers, visit:  http://www.brother-usa.com/support/wireless/wireless_router_information.htm

 

 

T4. After locating your Wireless Security information, have you been entering the correct Security Key?

 

-      Yes: Contact your router manufacturer or Network Admin to verify the following:

 

-    Network Security Settings requested in STEP 1 of the Wireless Configuration section.  We recommend you verify the settings from the actual Router Configuration Interface.  Do not simply rely on information printed on the Router or Access Point.

 

-    Verify that DHCP is assigned on the access point so that it will automatically assign an IP address to the machine.

 

-    Verify that the Router is not configured to use access security such as MAC Address filtering.

 

-    Verify that the Router is not configured to use WPA2-PSK with TKIP.  The Brother machine does not support this combination of Authentication/Encryption, however it does support WPA2-PSK with AES.

 

 

-      No: Attempt to join the machine to the wireless network, using the correct settings.  Refer back to STEP 3 of the Wireless Configuration section and try again.  Make sure you are ENTERING TEXT correctly into the machine.

 

 

 

 

 

ENTERING TEXT:

 

1.  Press to choose between letters, number and special characters.  Press the key to change between upper case and lower case.

 

 

 

Inserting Spaces:  To enter a space, press the space bar at the bottom of the Touchscreen keypad or press the RIGHT ARROW Key.

 

Making Corrections:  If you entered a character incorrectly and want to change it, press the LEFT OR RIGHT ARROW Key to move the cursor under the incorrect character.  Then press .  Enter the correct character.

 

 

 

SOFTWARE INSTALLATION:

 

 

Uninstall previously installed software

If you have previously installed the software and you need to uninstall it after changing your network configuration, refer to the following solutions for uninstall instructions. 

 

NOTE: Click here for information on how to install or reinstall the software.

 

Windows Users:

 

-    How do I uninstall the Brother MFL-Pro Suite software from my Windows computer?

 

Macintosh Users:

 

-      How do I completely remove the Brother software and drivers from Macintosh OS X 10.5 Leopard?

 

-      How do I completely remove the Brother software and drivers from Macintosh OS X 10.6, 10.7 or 10.8?  

 

-      How do I completely remove the Brother software and drivers from Macintosh OS X 10.9?

 

 

Install or reinstall the software:

Visit http://www.brother-usa.com to download the latest drivers or software.  You may also install the software from a CD that is compatible with your operating system, if available.

 

Windows Users:

 

-    How do I download and install the full driver and software package for Windows? 

 

Macintosh Users:

 

-    How do I download and install the printer or scanner driver for Macintosh OS X?

 

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