Description of Problem 100000034047
My Brother machine has no power. What should I
do?Description of Solution 200000043638
the Brother machine is idle for a certain period of time, it enters Sleep
Mode. In Sleep Mode, the machine acts as though it is turned off and its
LCD display will be blank. If you press the LCD on the control panel, the
machine receives a fax or computer data, or makes a copy, it will wake up.
determine if your Brother machine is in Sleep Mode, press the LCD
your Brother machine's LCD lights up and displays the date and time, the issue
is resolved. For more information about Sleep Mode, refer to the
I adjust my Brother machine's Sleep Mode setting?"
the LCD is blank continue to STEP
1. Verify the power cord is connected to the AC power outlet.
- If the power cord
is connected to a surge protector or power switch, remove the cord from that
device and connect it directly to the outlet. This is for testing purposes.
Removing such devices assists in determining if the blank LCD is related to the
device or the Brother machine.
protect your investment against power surges and lightning, Brother strongly
recommends that you connect your machine to a surge protector. In
particular, we suggest that you use a surge protector that is compatible with
both standard A.C. power cords and telephone line cords. Surge protectors
equipped with telephone jacks will assist in insulating your machine from any
power surge that might travel through a telephone line.
2. Verify your
Brother machine is powered on.
key is located on the right side of the control panel. Press the
ON/OFF key for 1- 2 seconds. When your Brother machine is
off, the display will be blank.
you have powered off the machine and unplugged the cord, you will have to press
the ON/OFF key to turn the machine on after reconnecting the power cord.
3. If the LCD is
still blank, do one of the following:
Connect the Brother
machine to another, known-working outlet.
electrical outlet is working by plugging a known-working device, such as a lamp
or radio, directly into the same outlet. If that device does not work, the
problem is related to the outlet or circuit.
4. You may also
need to check for tripped circuit breaker. If a wall switch controls the
outlet, verify that the switch is ON.
If the problem
continues and your machine is within warranty,
you can locate a Brother Authorized Service Center (ASC) in your area by
clicking on the link below:
http://www.brother-usa.com/service/default.aspx or contact Brother
Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday through
Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.