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DSmobile® 920DW

Wireless Duplex Mobile Color Page Scanner

Estimated Street Price: $199.99*




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Product Reviews

20 of 30 people would recommend this product.

Overall Rating: 5 out of 5
Love it!
July 13, 2015
By LRJolley
It works great, and does just what I wanted it to do. Thanks
2 of 2 found this review helpful.
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Overall Rating: 5 out of 5
Awesome buy
July 8, 2015
By Familyhistorysleuth from Indianapolis, Indiana
I bought this scanner to help me with mygenealogy work. I scan so many documents and photo's most of which is at my various family's homes. This is perfect because of it's portability I can take it where ever I go. The quality of everything I've scanned is prefect, very crisp. I love that I can scan either a single side or double side document or photo! It's small so it doesn't take up a lot of room, great price and superior quality!!!!
Expertise Advanced Amateur
Use Home (Personal Use)
Brother products owned 3
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Overall Rating: 1 out of 5
Horrible Customer Service
July 5, 2015
By BrotherDisappoints from New Mexico
Although the portable scanner itself is a good piece of equipment, the service and support from Brother is the worst I've ever experienced.

The USB mini-port on the device broke off the first time I used it. Cold solder joints. It took me two days to get someone on the phone to help. The automated customer service voicemail system took me round and round without results. The only line that answered was software support. The two times when I got a tech on the line, they both told me they couldn't help with a hardware problem and didn't know who I could call.

After working my way through the complany, I finally got a hardware guy on the phone. He told me it wasnt worth fixing and said to throw it out and buy another one. I asked him to provide me with the warranty service address anyway. I took my chances and sent the device and all accessories back in the original carton.

I was surprised in a couple of weeks to get a new device. It was new in the box and had the software, the documentation, the memory card and the cable. No battery.

I called support again and asked about the battery. I was told that I shouldnt have sent the battery back with the device. I was told that this was my problem. I was told that I should have known better. She also couldnt tell me where I could obtain a battery.

I sent an email to Brother asking where I could get a battery, since the device is useless without one. So, I sent Brother another $50 to get a battery to replace the one they took from me.

Never again, Brother. Never again.
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 1
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Overall Rating: 2 out of 5
Poor Service
June 21, 2015
By Dave531
From the beginning I thought the power cable was loose and now it is inside the scanner, unable to charge or use the scanner. The scanning capabilities were good. I had no problem using the cable, but Wi-Fi never worked. The warranty, naturally, has run out. I have since purchased a printer with scanning capabilities and will be using it.
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Valid Thru 8/1/2015
Regular Price: $199.99 Instant Rebate: $30.00 Free Shipping!*
After Savings: $169.99 Limit 2 Per Customer
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