Verify if the Paper
LED is flashing or is on steady. If it is flashing, proceed below. If it is on
steady, refer to the solution - "How
do I clear the Paper LED (light)?"
The Paper LED
flashing can be caused by no paper in the manual feed slot, a paper jam, the
front cover is open, the back cover is open, dust on the drum, or not having a
sure that the drum unit and toner cartridge assembly is installed in the machine
before continuing. A machine may exhibit a jam message if a drum or toner isn't
installed or isn't installed properly. The drum is a separate part from the
toner cartridge and the two parts fit together to make the drum and toner
recommends that customers use only genuine Brother drum units and/or toner
cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability. Using non-Brother supplies may affect the
hardware performance, print quality and machine reliability. The Brother limited
warranty does not apply to any problem that is caused by the use of third party
drum units, toner cartridges or toner.
WARNING: If you
just used the machine some parts inside the machine are extremely
To clear the Paper
LED flashing, follow the steps listed below:
1. Open the front
cover by pulling the tabs on the left and right side of the printer towards
2. Remove the
drum/toner assembly by lifting it up slightly at the center and pulling it out
to the front. Place the drum/toner assembly on a piece of disposable paper or
cloth to avoid spilling and scattering the toner.
3. Clean the
primary corona wire inside the drum unit by gently sliding the blue tab on the
top from right to left and left to right several times. Return the blue tab and
snap it into the home position. If you don't, printed pages may have a vertical
4. Remove the toner
cartridge from the drum unit holding down the lock lever (blue tab) on the left
side of the drum unit and lift the toner cartridge out.
*Handle the toner
cartridge carefully. If toner scatters on your hand or clothes, immediately wipe
it off wash it with cold water.
5. If there is
paper in the drum unit, gently remove it.
6. Examine the
inside of the printer where the drum was installed. If there is paper inside the
printer carefully remove it.
7. Reset the
toner cartridge into the drum unit (be sure it clicks into place).
8. Reinstall the
drum/toner assembly into the printer.
9. Close the front
cover. If the Paper LED is still flashing, continue with trouble
10. Turn the
Brother printer around with the back of the printer facing you.
11. If the back
cover is open, close it securely. If the Paper LED is still flashing, continue
with trouble shooting.
12. Open the back
13. Open the black
plastic inner chute by pulling the black lever down on the right side of the
The inner chute has a diagram on it of a piece of paper being removed from the
14. If there is
paper inside the printer carefully remove it.
paper is wrapped around the orange roller do not try and remove it. Go to
15. Close the back
cover. If the Paper LED is still flashing, continue with trouble shooting.
The inner chute will close automatically when the back door is closed.
16. Pull the paper
tray completely out of the printer.
17. If there is
paper jammed in the paper tray or underneath the printer, gently remove
18. Reload the
paper in the paper tray. The tray can hold up to 250 sheets of 20 lb paper. Do
not over fill the tray. There is a maximum paper mark located on the top of the
right and left paper guide. It looks like a V cut out in the plastic.
you are using special paper and the machine has problems feeding it from the
paper tray, try loading the paper in the manual feed slot.
19. Put the paper
tray firmly back into the printer.
- If the Paper LED
is still flashing, the issue could be related to use of non genuine supplies.
However, continue with trouble shooting for manual paper feed.
20. If the paper
source setting of the program you are printing from or the Brother printer
driver is set to Manual feed, the Paper LED will flash prompting you to load a
sheet of paper, an envelope, or a label in the manual feed slot of the printer.
It can also be caused if the document you are trying to print was created as a
letter, mailing, or label.
21. Using both
hands, slide the manual feed slot paper guides on the front of the printer to
the width of the paper that you are going to use.
22. Using both
hands, put one piece of paper in the manual feed slot until the front edge of
the paper touches the paper feed roller. When you feel the printer pull in the
paper, let go and the printer may print the document.
- If the Paper LED
continues to flash and the printer does not pull in the paper, this issue was
not caused by a manual feed command. You can remove the paper from the manual
23. If the problem
continues and your machine is within warranty, you can locate a Brother
Authorized Service Center (ASC) in your area by clicking on the link
http://www.brother-usa.com/service/default.aspx or contact
Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday
through Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.