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Description of Problem 100000001324

How do I clear the flashing Paper LED (light)?


Description of Solution 200000001676

Verify if the Paper LED is flashing or is on steady. If it is flashing, proceed below. If it is on steady, refer to the solution - "How do I clear the Paper LED (light)?"

 

The Paper LED flashing can be caused by no paper in the manual feed slot, a paper jam, the front cover is open, the back cover is open, dust on the drum, or not having a drum installed.

 

NOTE: Be sure that the drum unit and toner cartridge assembly is installed in the machine before continuing. A machine may exhibit a jam message if a drum or toner isn't installed or isn't installed properly. The drum is a separate part from the toner cartridge and the two parts fit together to make the drum and toner assembly.

 

Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations.  Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges or toner.

 

WARNING: If you just used the machine some parts inside the machine are extremely hot.

 

 

To clear the Paper LED flashing, follow the steps listed below:

 

1. Open the front cover by pulling the tabs on the left and right side of the printer towards you.

 

 

2.  Remove the drum/toner assembly by lifting it up slightly at the center and pulling it out to the front. Place the drum/toner assembly on a piece of disposable paper or cloth to avoid spilling and scattering the toner.

 

 

3. Clean the primary corona wire inside the drum unit by gently sliding the blue tab on the top from right to left and left to right several times. Return the blue tab and snap it into the home position. If you don't, printed pages may have a vertical stripe.

 

 

4. Remove the toner cartridge from the drum unit holding down the lock lever (blue tab) on the left side of the drum unit and lift the toner cartridge out.

 

 

*Handle the toner cartridge carefully. If toner scatters on your hand or clothes, immediately wipe it off wash it with cold water.

 

5. If there is paper in the drum unit, gently remove it.

 

6. Examine the inside of the printer where the drum was installed. If there is paper inside the printer carefully remove it.

 

7. Reset the toner cartridge into the drum unit (be sure it clicks into place).

 

 

8. Reinstall the drum/toner assembly into the printer.

 

 

9. Close the front cover. If the Paper LED is still flashing, continue with trouble shooting.

 

10. Turn the Brother printer around with the back of the printer facing you.

 

11. If the back cover is open, close it securely. If the Paper LED is still flashing, continue with trouble shooting.

 

12. Open the back cover.

 

 

13. Open the black plastic inner chute by pulling the black lever down on the right side of the inner chute.

 

NOTE: The inner chute has a diagram on it of a piece of paper being removed from the printer.

 

 

14. If there is paper inside the printer carefully remove it.

 

NOTE: If paper is wrapped around the orange roller do not try and remove it. Go to STEP 23. 

 

15. Close the back cover. If the Paper LED is still flashing, continue with trouble shooting. 

 

NOTE: The inner chute will close automatically when the back door is closed.

 

16. Pull the paper tray completely out of the printer.

 

 

17. If there is paper jammed in the paper tray or underneath the printer, gently remove it.

 

18. Reload the paper in the paper tray. The tray can hold up to 250 sheets of 20 lb paper. Do not over fill the tray. There is a maximum paper mark located on the top of the right and left paper guide. It looks like a V cut out in the plastic.

 

 

NOTE: If you are using special paper and the machine has problems feeding it from the paper tray, try loading the paper in the manual feed slot.

 

19. Put the paper tray firmly back into the printer.

 

- If the Paper LED is still flashing, the issue could be related to use of non genuine supplies. However, continue with trouble shooting for manual paper feed.

 

20. If the paper source setting of the program you are printing from or the Brother printer driver is set to Manual feed, the Paper LED will flash prompting you to load a sheet of paper, an envelope, or a label in the manual feed slot of the printer. It can also be caused if the document you are trying to print was created as a letter, mailing, or label.

 

21. Using both hands, slide the manual feed slot paper guides on the front of the printer to the width of the paper that you are going to use.

 

 

22. Using both hands, put one piece of paper in the manual feed slot until the front edge of the paper touches the paper feed roller. When you feel the printer pull in the paper, let go and the printer may print the document.

 

 

- If the Paper LED continues to flash and the printer does not pull in the paper, this issue was not caused by a manual feed command. You can remove the paper from the manual feed slot.

 

23. If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

 

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