Answer to your Frequently Asked Question:

 
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Description of Problem 100000024267

How do I clear the message "Print Unable 28"?


Description of Solution 200000030987

Power off the machine. Wait approximately 30 seconds before turning it on again.

 

- If the "Print Unable 28" message is cleared, the issue is resolved.

 

- If the "Print Unable 28" message is still on the display and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

 

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