Description of Problem 100000037664
I am unable to scan. What can I do?Description of Solution 200000047965
review the instructions below based upon your connection type for a
USB Instructions Wireless Instructions
remove the USB connection between the scanner and the PC.
both connections securely.
Make sure you do not break the USB jack when inserting the cable. If
inserted incorrectly or with too much force the internal connection may come
loose from the internal circuitry.
the scan process again to confirm communication has been restored.
this does not resolve the issue, please uninstall the scanner, disconnect the
USB cable and reboot the computer.
reboot, download and install the latest driver from our website. Please
uninstall the original driver before installing the new version.
If you need assistance on navigating the Brother website to download Manuals,
Software, Drivers or Utilities, please CLICK
to view instructions.
the installation instructions to reinstall the scanner driver.
you need assistance please follow the solution
do I download and install the ADS scanner (Full Driver & Software Package)
on the Windows OS via USB connection?
some cases the wireless signal between the scanner and the wireless router may
simplest resolution may be to reset the router by cycling the power and allowing
it to reboot.
you are using a home based network please make sure no one is actively using the
connection before cycling the power.
you are in a business environment, please contact your IT staff for
Resetting the router in this environment may cause data loss or connection
issues to other employees who are currently connected.
the router has been reset and you need to confirm the connection between the
scanner and router, please do the following:
Note: see the following solution to set up the
ADS1000W - How
do I setup my scanner wirelessly using the DVD-ROM and a USB cable in a Windows
the control panel on the ADS1500W, press the Tools icon.
down and select Network.
unit will scan for all active SSID (wireless) signals.
the wireless network you wish to connect to.
If you see a message that states The selected access point router supports
WPS. Use WPS? Choose No, to perform a manual connection,
Choose Yes, to use WPS. For this example we selected no. If
you prefer to use WPS please see the solution
do I setup my scanner wirelessly using the one touch AOSS/WPS method in a
your password to connect to the router.
blue box will appear stating Connected.
wireless connection has been re-established.