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MFC-8710DW

High-Speed Laser All-in-One with Duplex Printing and Wireless Networking

Estimated Street Price: $399.99*




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Product Reviews

77 of 97 people would recommend this product.

Overall Rating: 2 out of 5
NOT RECOMMENDED
August 27, 2014
By JayR
I receive no customer support. It cannot print grayscale photos--just black and white.
I use it to copy text and it is slow (not 40 copies a minute.).
I hope to return to Canon or Epson (for a few dollars more, but better print).
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Overall Rating: 1 out of 5
Poor customer service and machine
August 25, 2014
By Furniture from York Haven, PA
I purchased this printer last year and it worked great for awhile. In less then a years time it started acting funny. I had it set to do duplex printing and after a few months the machine started making grinding noises and crinkling our paper. I went online to the Brother website and looked at the trouble shooting but nothing was listed for this problem so I emailed customer service. No one responded to my email. I called where I purchased my printer and they do not service printers. Now my machine only prints half a page because it looks like a piece broke off inside, I guess that is what the grinding noise was!!! Would have been nice if someone from Brother would have contacted me when I originally emailed them. I will never purchase a Brother printer again and I have told other people not to purchase Brother printers.
Expertise Advanced Amateur
Use Home Office (Business Use)
Brother products owned 1
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Overall Rating: 2 out of 5
Good product but needs work
August 22, 2014
By jonst from Austin, TX
Great machine for the price if you have a PC. The manual needs a good deal of work to be understandable - very confusing. IT NEEDS A LOT OF REWRITE! The directions always talked about things that don't apply to Mac. With any problem it says to re-install the MFL-Pro Suite. Nowhere does it say this is just for Windows. Also, the literature says one can scan to your computer's email. On a Mac, if you have Parallels and Windows it will open Windows to send the email and I don't have an email program in Windows that I use. Tech support's solution on how to correct this problem is to remove Parallels and Windows to have it go to my Mac's OS email. Brothers say they have no plans on correcting this problem. I think Brothers should alert Mac users about this problem before purchase. The machine has a lot of good features and hope Brothers gets things worked out to interface better with a Mac in the future.
Expertise Advanced Amateur
Use Small Business (Up to 25 Employees)
Brother products owned 3
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Overall Rating: 5 out of 5
Very satisfied user.
July 22, 2014
By happyuser from Newport Beach, CA
Excellent machine for the small business operator. Easy to use and does enough for the office work to get done.
Use Home Office (Business Use)
Brother products owned 1
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