All-in-One / Multi-Function

It was good that we have call you because we got our 2 units for RMA. The only thing is we keep on calling for follow-up. and I hope you can have an email sending to customers for the status of RMA.

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The Brother MFC-9325CW has been an excellent All-In-One laser printer. It was easy to setup and functions well with my home wireless network. I print from numerous devices (cell phone, iPad, laptop and desktop computers) without compatibility issues. I highly recommend this Brother printer!

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We use our MFC-9325CW in a home-based business environment. Pluses include: relatively low price, easy setup, including adding to our network, speedy printing and scanning, second slot in the front of the machine for nonstandard paper/envelopes (a handy feature which our older machine lacked). Color printing is acceptable, and B&W printing is excellent. The only issue we have had with poor print quality, when the printer began printing a vertical yellow stripe down the side of the page, I traced back to a bad off-brand recycled toner cartridge. Since replacing the bad cartridge with a Brother OEM cartridge, we haven't had any more problems. Recently we had to buy a Win 8 machine and found that we couldn't install the scanning functions. This required a call to tech support, who were very helpful. Turned out the Control Center software was not compatible with Win 8. This was fixed within a couple of weeks, as promised, and we downloaded the new drivers, which work perfectly.
Negatives: The Control Center software is takes a bit of time to learn. For anyone who is a bit less tech savvy there are tabs for 'Scan' and 'Custom Scan' that the user can use to scan without having to dig much into the configuration. Changing the scan settings is not as intuitive as it could be, and figuring out the default folder for saving scanned files takes a bit of digging. The toner cartridges, which are a bit pricey, don't print a lot of pages before the utility program will start warning about low toner. With four cartridges total (black, red, yellow, and cyan), it seems as if the printer is constantly warning me to "have a replacement cartridge available." In my experience, you can still get another 50 pages or so before replacing the old cartridge.

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I selected this printer due to two features that were important to me. One is a disappointment.

(1) It was very easy to connect to my wireless network, and it works with a wide range of Mac operating systems, from 10.4 to 10.8. My older computers as well as my new one can use the same printer. This makes me very happy.

(2) It has a straight-through paper path. I can use heavier paper or label stock and lessen the risk of labels peeling off the page and getting stuck inside the printer. This feature has been a great disappointment. It's very tricky to feed paper into the manual feed slot and not have the printer tell me BEFORE any paper has entered the printer that there is a paper jam. It instructs me to remove all the toner cartridges and start over again. This isn't necessary. Lifting an access door to the cartridges and closing it again is all that's necessary, but this rigamarole really slows down your print job. Manual feed works correctly less than 20% of the time. When it does actually accept the paper, it often gets pulled through crooked despite my best efforts to feed straight through the adjustable guides. Print is skewed on the page. This makes me very unhappy.

I have not tried the fax capabilities, but scanning and photocopying are a breeze. The color output is excellent. The printer is very fast to accept and complete a print job.

I haven't used it long enough to know how long the EXPENSIVE toner cartridges will actually last. Brother doesn't supply FULL toner cartridges with the printer; they are "starter" cartridges which limit how many pages you can print before they run out of toner. A set of four toner cartridges costs nearly as much as the printer.

I'm a retired educator. The Brother MFC-9325CW gets a grade of B.

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