All Products List

Support for All-in-ones / Multi-function

Find the Support You Need for Your All in One:

support

Contact Brother by Email, Chat or Phone

Get the Latest Drivers, Software Updates, Manuals, FAQs, Videos and More!


Locate a Brother Authorized Service Center to provide support on your Brother products.



MFC-9970CDW

Color Laser All-in-One with Wireless Networking and Duplex




Download Brochure  

Product Reviews

119 of 149 people would recommend this product.

Overall Rating: 1 out of 5
The worst printer I've ever owned
February 19, 2015
By tshirtninjafairy from Las Vegas, NV
This printer is literally the worse printer my business has ever had.

1) It curls the pages so badly when printing that when you flip the pages over to print on the other side (we can't do double sided prints automatically on some of our programs) the printer only feeds three or so sheets in and jams. The "option" for less page curling in the printer settings does absolutely nothing but frustrate the user because they knew this was a problem before they put out the printer.

2) This is the only printer where it can't eject pages when done printing nicely. They are all messed up and takes a while to collate. There is a difference of about 4" between pages. The little grey thing I think that is supposed to keep that from happening only causes the printer to jam.

3) The MP tray is the cheapest thing I've ever bought for over $500. You can only fit about 25 sheets in it, it's difficult to get them loaded right because of the cheap tray. Most of the time you end up with pages bent up at the front, so it jams the printer when they get fed through.

4) This printer jams, no matter what, at least every 25 pages. And jams in the back. So it tells you to wait 10 mins to let it cool down every time it jams. I don't know about other businesses, but it's extremely en-cumbersome to have to turn this heavy printer all the way around to do the four steps you must do to clear out jams.... every 25 pages. This printer should not jam this much.

5) The scanning application for the desktop is completely unreliable. We have simply decided to just scan everything to a usb. What a complete waste.

6) There is constantly random flakes of ink on every print we make.

7) The default scan setting is for 100dpi and there is no way to change this without having to change it every time we scan something. Who even uses 100dpi?

8) While all this ^ is going on, there is an incessant beeping sound that my whole store has learned to hate this sound. It beeps, loudly, at least six times every time this machine runs out of paper, jams, completes a task, or completely randomly...

9) I have more menu functions on my telephone, on my inkjet printer with a tiny screen than I do on this printer. For such a large LCD screen there should be way more options for fine tuning this printer.

Because of all of this, this printer has been named the Struggle. Every time things have to get printed we cringe, and now printing double sided things for the store is the most hated task.

The only reason this printer hasn't been returned is because we had to return the other horrible printer we bought from brother and they wouldn't trade it out twice. This one was $200 more.

Terrible products. I'd pay good money for a decent printer. The last laser printer we had was a dell that cost less money and ran my store great for six years. We decided to switch brands because the brother had a fax machine. Horrible choice.
Expertise Professional or Expert
Use Small Business (Up to 25 Employees)
Brother products owned 3
Label Was this review helpful to you?   Yes   No   (Report as inappropriate)

Share this review: Facebook Digg DelIcioUs Twitter
Overall Rating: 2 out of 5
Not so hot
December 24, 2014
By WMJV from Coldwater, MI
This machine takes absolutely forever to spool up and pages are lost if one closes the file before the printing is completed. Cartridge low warning shows up very early on and pops up and has to be dismissed several times daily while waiting for that particular cartridge to reach it's end.
Expertise Advanced Amateur
Use Small Business (Up to 25 Employees)
Brother products owned 2
Label Was this review helpful to you?   Yes   No   (Report as inappropriate)

Share this review: Facebook Digg DelIcioUs Twitter
Overall Rating: 5 out of 5
What a relief!!!
September 22, 2014
By OperationsManager from Florida
I am finally able to print quality professional type brochures at the office!!! So much quicker and easier than other different brand machines I have worked for. Speediness with quality has been a delight. No crooked printing as the paper slides in properly every time.
Expertise Advanced Amateur
Use Small Business (Up to 25 Employees)
Brother products owned 2
1 of 1 found this review helpful.
Was this review helpful to you?   Yes   No   (Report as inappropriate)

Share this review: Facebook Digg DelIcioUs Twitter
Overall Rating: 5 out of 5
Love this all in one
August 7, 2014
By Catagal from Arcata, CA
I received my first one for work and when I quit I had to give it back. My husband said that I had to go buy another one because he loved it and we needed one for his business. He calls it the workhorse.
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 4
Label Was this review helpful to you?   Yes   No   (Report as inappropriate)

Share this review: Facebook Digg DelIcioUs Twitter
  [1]  2  3  4  5  6  7  8  9  10  >    Next 10
Total Page Count: 38

*Street pricing may vary

PCMag.com Readers' Choice Award is a trademark of Ziff Davis. Used under licenses.

Compare Models
MFC-L8600CDW
Est Price:
$529.99*


MFC-L8850CDW
Est Price:
$599.99*


MFC-L9550CDW
Est Price:
$799.99*



Support
Software downloads
and updates, FAQs,
Manuals and more...