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HL-2280DW

Versatile Laser Printer with Wireless Networking and Duplex




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Product Reviews

176 of 200 people would recommend this product.

Overall Rating: 1 out of 5
Awful, Disappointed
January 28, 2015
By Anonymous from San Francisco Bay Area
Printer stop functioning after minimal use and horrendous customer service.

I am a low volume printer user, and after about only 200 or so pages, the printer started making an awful noise. After many calls with Support, I was instructed to take the machine to a repair shop since it was out of warranty. The repair shop informed it would cost more to repair than replace. I notified Support again, was told too bad so sad--out of warranty. I contacted Corporate, who advised also-- too bad for me. They would pay for replacement parts but that's it--well the labor is the expensive part. While I do realize there is a warranty period, I also think that the intention is that the printer should last for more than about two hundred pages. I feel that I'm being penalized for being a low volume printer--that if I had printed 200 pages in the first month or two, the printer would have broken down while still under warranty. I'm disappointed that Brother is not standing behind their product--or only in the most useless fashion. A more customer oriented organization would recognize that the printer should have lasted longer than a couple of hundred pages and made an accommodation regardless of the warranty. Now,they lose all potential future sales of additional toner cartridges and they have a disgruntled customer who will not only never buy another Brother product, but who will advise others through online and word of mouth, to not purchase Brother products. What a wasted opportunity for Brother to step up to the plate, recognize the issue for what it is, do the right thing and have good will from their customer.

I'm going back to HP printers--where I've never had a problem ever (I only bought the Brother because it had a smaller footprint and the previous reviews seemed ok) I suggest you do they same and skip any potential headaches.

Also, as a footnote, the printer never stayed connected to my computer--I was constantly having to reset the wireless connection when I wanted to scan.
Expertise Professional or Expert
Use Home (Personal Use)
Brother products owned 1
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Overall Rating: 5 out of 5
Great product
December 8, 2014
By mevcmv from Tucson, AZ
I have been very happy with my multifunctional laser printer. I especially like the wireless feature as it means I need less cables to work with.

Thank you!!
Expertise Advanced Amateur
Use Home Office (Business Use)
Brother products owned 2
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Overall Rating: 4 out of 5
Can't Print Coupons
November 30, 2014
By ss964kl from Florida
This is a great printer. But I cannot print coupons with my iphone. Tried all day to set it up with my phone and it will not work. I can print documents and photos from my phone but not coupons.
No problem with the HP that broke. Might have to go back to an HP. :0(
Expertise Casual User
Use Home (Personal Use)
0 of 1 found this review helpful.
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Overall Rating: 4 out of 5
It was good to get away from the big HP
September 26, 2014
By Airborne from Reading, PA
From un-pack to power-up to first printing this Brother HL-2289DW has been a fun printer to own.
I have purchased 4 printers over the past 5 years, started with one PC, now have 3. All of the other printer purchaseses had their points in the process that halted me from completion of the install.
This Brother did not, I did not find it neccessary to call for help.
Expertise Advanced Amateur
Use Home (Personal Use)
Brother products owned 1
2 of 2 found this review helpful.
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*Street pricing may vary
Compare Models
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