Brother™ iPrint&Scan
A printing app for your Apple®, Android™ or Windows®
Phone 7 Mobile Devices
FAQ's and Troubleshooting
General
What can I print?
You can print photos and PDF files with Apple® mobile devices.
You can print photos, PDF files, text files and web pages with Android™ mobile devices.
You can print photos with Windows® Phone 7.
Which connection can I use to print from my device?
You can only print to the Brother machine using a Wi-Fi connection*
to the same network that the Brother machine is connected.
*Only infrastructure mode is supported. Ad-Hoc mode is not supported.
This applies to Android and Windows 7 phones only. Apple product can print using Ad-hoc mode.
If I receive a telephone call or text message during printing
or scanning. Can I continue to print or scan?
Yes, Brother iPrint&Scan continues to print or scan even
if you receive a telephone call or text message. However if you answer or respond
to the call or message, the printing or scanning job will be canceled.
I cannot find the Brother machine on my wireless network
connection.
Please verify the following:
- Is your Brother iPrint&Scan application the newest?
- Is the machine you are trying
to print to a supported model? Please go to
http://www.brother-usa.com/downloads/printing-app.aspx
- Is the machine turned on?
- Is the access point connected
to the wireless network?
- Is your device connected to the
correct wireless network?
- Is the Brother machine you are
trying to scan to a supported model? Please go to
http://www.brother-usa.com/downloads/printing-app.aspx
- Is the correct IP address
entered into your device? Verify both the IP address of your device and the Brother
machine are correct and located in the same IP address.
I don’t see my model listed
We list only current Brother inkjet and laser models. For a complete list of all inkjet and laser models that are compatible with the iPrint&Scan app, please click here.
Android
Is the Brother iPrint&Scan app for Android™
mobile devices compatible with Brother Laser/LED products?
Yes. All models that have PostScript3 and an Ethernet interface
or wireless interface. For a complete list of compatible Brother Laser/LED models,
please go to http://www.brother-usa.com/downloads/android-app-printing.aspx
Printing
What type of image can I print?
JPEG or PDF for Apple® and Android™ mobile devices.
JPEG for Windows® Phone 7 mobile devices.
Can I print all PDF formats? (Apple® and Android™ mobile devices only)
No, Some encrypted PDF files cannot be printed. When printing
a PDF file that uses fonts that are not embedded in the file, characters may be
replaced with characters of a different font, or may be garbled.
Can I select paper trays?
No, the paper tray will be automatically selected by Brother
iPrint & Scan. If you want to use the different paper tray, change the tray
settings of the Brother machine.
Scanning
Into which file format can I scan?
JPEG or PDF for Apple® and Android™ mobile devices.
JPEG for Windows® Phone 7 mobile devices.
Where can I save the scanned files?
You can save the scanned files to Photo Albums.
What can I do with the scanned files?
You can save the scanned files as JPEG and PDF formats (Apple® and Android™).
You can share the scanned files via other applications (Android™).
