Customer Testimonials

I just wanted to write about the customer service experience I just had with Rynetta.  More often than not these days, customer service leaves something to be desired.  It is also rare that I write about a customer service issue.

My experience with Rynetta, her depth of knowledge and patience in resolving my issue was outstanding.

It is service like this that will make a long lasting impression on the service that comes with a Brother product.

It’s a pleasure to know that companies besides Apple place a value on customer service and hopefully recognize the value in building long term relationships.

S. Cohen 6/30/14


I had such stellar experience with Brother.  The way everything was handled is amazing.  From beginning to end it was wonderful.  I will buy more Brother products.  The agent was polite and did not rush me off the phone.

L. Best 6/19/14

Jingo quickly diagnosed the problem with my Brother MFCJ470DW.  He should be commended for being very efficient and knowledgeable in the technical aspects of the machine and software.  Most importantly, I appreciate that he was both patient and courteous throughout the session. 

L. Heller 6/25/14

I am extremely pleased with the customer service and product knowledge that I experienced yesterday while dealing with your Representative named Megan. 

Megan went step by step with me to diagnose my problem and took time to explain what she was doing. She was very pleasant and wanted to be sure that I understood what may be the issue. It was nice to know that there are still a few people out there that seem to care about their job and their customers.

Please recognize her for a good job done and making a loyal Brother Representative for her the Customers to remain Customers.

B. Cole 6/25/14

I would like to commend him for his professionalism, patience and product knowledge.  He was extremely helpful getting me back in action.  I am more than ever a satisfied Brother user (with two printers and a model 2000 scanner) and knowing that I can count on such support as Lorenko provided means I will continue to use and recommend Brother products.


J. Akers 6/27/14

I just got off the phone with your customer service representative named Jasmine.  We just purchased the Brother MFC-8710DW last week and it wouldn’t print.  She was the most helpful, respectful, and courteous customer service representative I have ever dealt with. She deserves a promotion or whatever process you have in place for your company to reward her for her efforts!

R.Nickles 6/5/14