I am writing to thank you for the exceptionally good help I was given today by of our agents. Probably the best help concerning a computer or printer problem I have ever received from anyone.
He was king, calm and concerned and polite---and knowledgeable about the kind of frustration felt by someone in my situation. He not only immediately talked me through correcting the problem but, just to make sure I would have a reference for the future, sent me a detailed description of the procedure.
I have just been guided by one of the best tech person I HAVE EVER WORKED WITH. She was clear, concise and patient.
had the pleasure of working with Devan earlier today, as she solved a scanning
problem I was having with my new Brother Laser printer. She was informative,
technically savvy, and delightful to work with and solution oriented; she
solved the problem! And, she taught me how to properly set the scanner to scan
documents and pictures. She is the reason I always buy Brother printers as she
is representative of the extraordinary customer support only brother offers. I
will always choose Brother because of the technical support and the superior
product coupled with superior customer/technical support.
Devan! Bravo Brother!
M. Drake 10/17/14
I was amazed at Brittney’s knowledge patience and calmness
under fire; although she had to refer me to another department, she was so nice
and patient through the call. She truly wowed me and I truly appreciate her
ability to assist; I was very impressed with her level of expertise with this
situation. I know it wasn’t her fault that she couldn’t resolve it, I just
thought she was good and went above and beyond the call of duty to assist.
I wanted to write this letter of appreciation and commend Corey
for his patience and for the GREAT job he did. I did not have the name of his direct
Supervisor, please make sure this letter gets to all of his Supervisors and
I will definitely be telling all of my family and friends
about the GREAT customer service I received.
L. Czerniak 10/13/14
I just finished a conversation with Devan. She was courteous, efficient, and very knowledgeable.
In the three or so years I've owned this printer I have called Brother
perhaps six times. Each time I have received similar service from your
tech people. The quality of the printer (virtually flawless for 3 years)
plus the superb tech help has made me a confirmed Brother user. It's the
only printer company I will buy from, and the only printer company I will
recommend to others. If you want to use any of this in advertising, by
all means do so.
M. Livatino 10/13/14
today Chloe helped me with some issues we are having with our MFC-9440CN
I want her supervisor to know that Chloe was wonderful to deal with.
She was very patient and CLEARLY explained what I needed to do to help her
troubleshoot the issues.
She talked me through each step. Once the possible causes were identified, she
explained the solutions to each possible cause. She answered every question I
had and gave me good advice.
I have dealt with many tech support people over the years, but Chloe was so
pleasant to deal with that I wanted to let her supervisor know.
S. Hansen 10/14/14
an utter joy to work Corey. This was my 3rd time calling Brother about my
situation where my previously connected wireless Brother printer and PC
connection did not work after we changed our modem. He was extremely
patient going step by step while being completely charming, yet humble. He
really is very good at his job and I wanted to take the time to mention his
great work to you. He is a really credit to Brother International.
C. Valliere 10/14/14