I just want to take a minute and rave about your employee, Kenetra. I called for help with the software part of setting up my new brother MFC-J875DW, and was transferred to her.
I found Kenetra to be respectful, intelligent, and a great communicator. She helped me in a matter of minutes with the process of setting up my computer to interface with my printer via wi-fi. She was very patient, and so knowledgeable that I felt confident in her abilities immediately. Even though she was imminently professional and we stayed focused on the task at hand, I also felt a personal connection with her that made me thankful to be doing business with your company.
As promised your tech called – right on time. We went over the problem and he assured me all was well. That puts my mind at ease. I appreciate the attention I got with this issue. Brother is to be commended for it’s service and for their exceptional products. I’ve been using Brother scanner, fax, copiers for years!
just wanted to drop you note. I have been having major problems with my printer
for the last month. Today I called and spoke with Kenetra. I have to say it was
the best customer service experience I have ever received over the phone. She
handled the call professionally and is very well versed in computers and
printers. She was very patient with me as I am computer illiterate.
wanted to thank you for hiring, training, and retaining great people.
I am writing to let you know of the excellent service I received yesterday from your representative Jennifer.
When I called your office I was very frustrated because my printer had stopped working for me. Luckily for me, Jennifer answered the phone. She was extremely patient and kind, just at a time when I needed to hear a kind voice. I was glad I was not greeted with indifference, which is so often the case. Jennifer seemed genuinely concerned and was able to get the problem solved. As it turned out, I had to purchase a new toner cartridge. Jennifer was even able to tell me where I could go to purchase the toner. I did purchase the toner and when I installed it the
problem was solved. The printer works beautifully at this time. Jennifer had assured me that I could call back if I had further problems, but I had no other problems after following her instructions.