Customer Testimonials

I would like to inform you of the excellent customer service provided by Corey Jones.  Rarely do I encounter someone as friendly, patient and competent as Corey.  It is because of individuals such as him that my company contracts solely through Brother.  Please thank him for his excellent work for me.

 

All the best,

B. Foster  7/22/14


Brother has some great products…always a great value, and sturdy products.

Today, I just wanted to share another reason I go with Brother:  Jennifer from your technical support staff did a terrific job helping me with my wireless connection, and made sure my installation was successful before leaving the call.  This was very important to me.

 

Please extend my thanks to her most courteous help

Sven 7/22/14


I simply wanted to let you know today I spoke with Cornisha regarding a problem I was having with our Brother Printer. She was so very helpful and patient with me, someone who is far from computer literate! You have a valuable employee in Cornisha and I hope you recognize this because she really understands customer service! Thank you so much and as long as Brother provides this type of service, Brother will always be this family’s first choice!  Thank you for your time.

M. DiFate  7/24/14


 

Just wanted to say that my experience with phone help support from Corey last night was such a joy!  He helped us (retired folks in the country) to successfully coordinate our Brother printer with our new router.  I am so happy with our Brother printer and recommend it to everyone, and now, once again, can recommend your help support staff.

 

Splendid Job!  You have an exceptional staff member in Corey.


L. Dehamer 7/25/14




I just wanted to write to you and let you know how wonderful Christina is!  She was so kind and confident and helpful yesterday, I never encounter people like this anymore in my day to day activities sadly!  She is a wonderful employee and Brother is lucky to have her. She is an example to everyone.  If more people conducted themselves such as Christina in terms of knowing her job and customer service there would be fewer problems in day to day life.

Penny 8/4/14




I just wanted to write about the customer service experience I just had with Rynetta.  More often than not these days, customer service leaves something to be desired.  It is also rare that I write about a customer service issue.

My experience with Rynetta, her depth of knowledge and patience in resolving my issue was outstanding.

It is service like this that will make a long lasting impression on the service that comes with a Brother product.

It’s a pleasure to know that companies besides Apple place a value on customer service and hopefully recognize the value in building long term relationships.


S. Cohen 6/30/14


 


I had such stellar experience with Brother.  The way everything was handled is amazing.  From beginning to end it was wonderful.  I will buy more Brother products.  The agent was polite and did not rush me off the phone.

L. Best 6/19/14


Jingo quickly diagnosed the problem with my Brother MFCJ470DW.  He should be commended for being very efficient and knowledgeable in the technical aspects of the machine and software.  Most importantly, I appreciate that he was both patient and courteous throughout the session. 

L. Heller 6/25/14