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Wireless Network Tools

Use one of the tools below to diagnose and resolve Wi-Fi issues with your Brother device.

Network Repair

Repair offline printer and scanner connections on your Windows computer using the Brother Network Repair Utility.

Brother Network Repair icon with printer and magnifying glass

Wireless Helper

Verify your network name and password required to connect your Brother device on a Windows© computer using our Wireless Setup Helper.

wireless setup helper

Wireless Network Tools FAQs

Each tool offers you the option to resolve Wi-Fi network and device offline issues for your Brother device.

Network Repair Tool is our Windows based tool that can automatically repair your Brother device’s network settings. If your Brother device is still connected to the Wi-Fi Network, the tool will assign the correct IP address to your Brother device and driver.

Wireless Helper is a Windows application that can assist with locating your network password. Use your password to connect your printer to the wireless network.

Brother offline issues may happen for various reasons. Upgrading your existing router, network settings, or simply being connected to the wrong network (such as a Guest Network or mobile Hotspot) are just a few reasons that may cause your printer to appear offline. In many cases, your Brother device may still be connected to the network.

Use Network Repair to determine the machine status and resolve your issue. If you need further support, visit the Brother Office USA YouTube Channel or Product Support Center for more solutions.

Your Brother device may have an unsuitable IP address for your network. It sounds complicated, but it’s a common issue among any Wi-Fi device in your home. Before you start downloading new drivers or resetting your Brother device, download Network Repair and run the tool to automatically correct your problem.

You may find the fix is as simple as rebooting your router or even the Brother device!

Additional Support Options

Video Support

Resolve issues using our Brother Office USA YouTube Channel.

Product Support Center

Brother offers a variety of FAQs to resolve device issues. Search our FAQs

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