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Artspira/Artspira+ FAQs
What is the difference between Artspira, Canvasworkspace and PE Design?
Artspira is available on mobile devices and tablets only at this time. It's an on the go editing application that allows you to create and wirelessly transfer designs to Brother WLAN or Bluetooth enabled machines (Embroidery, Cutting and Printing). Canvasworkspace is a PC and web-based editing application that’s for cutting machine users (ScanNCut and ScanNCut DX) only. PE Design is an advanced PC application for embroidery designs and digitizing. This software is great for a small business owner or an experienced embroider.
What happens if I cancel the free trial early? Will I get charged?
If you cancel the free trial early, you will not be charged.
Are refunds available?
No, but you will be able to use the app service for the rest of the term.
Can I use Artspira on a desktop?
No, not at this time.
Why can’t I get the magazine for free?
The first magazine of the month (including the projects) is free. The remaining 3 magazines of that month are part of the paid subscription (Artspira+).
Do I need Artspira+ paid subscription to use certain hardware?
No, for any Brother WLAN product you can connect to Artspira and use the free version.
Is there another app for Artspira+?
No, Artspira+ is just the name of our paid plan. You will still use your Artspira app.
I like competitor design spaces better, what is so special about Artspira?
Artspira is an all-in-one design platform, allowing customers to connect up to four machines and transfer as many designs as they want!
How often is the app updated with new content?
Artspira is updated every month with new designs and projects.
Can I upload licensed designs?
You cannot upload licensed designs to Artspira as these file types are locked and must be used with a registered machine.
Will I lose access to previously created designs after cancelling Artspira+ paid plan?
The free version of Artspira allows you to save 20 designs in my creations, in Artspira+ paid plan you can save up to 100 designs in my creations. If you downgrade from Artspira+ to the free plan you will have to select what designs to delete and designs, you created with paid plan features...you won't be able to transfer them without enrolling in the paid plan again.
Can I access my canvas workspace through Artspira?
No, the CanvasWorkspace login option allows the customer to use the same login they use for CanvasWorkspace so they don’t have to remember one login for Artspira and one for CanvasWorkspace.
I am having login issues!
Contact customer service and they will help troubleshoot the issue, if they can't resolve they will escalate the issue.
What machines are compatible?
Can I design anywhere?
Yes, since Artspira is for mobile devices and tablets, you can design anywhere and save then transfer your design later when you are on a local network or wifi.
Why do I see product categories I don’t own on my app?
Artspira is an all-in-one design platform, we encourage customers to check out the other categories and see how Brother products can complement one another for projects, crafts and more.
Are the files interchangeable between crafting, embroidery, and printing machines?
Cutting, embroidery and printing designs are all broken out into separate categories depending on the machine you have.
I did not authorize this subscription.
Please reach out to Apple / Google to solve your issue.
How do I find the Artspira+ content?
Anything with a crown icon is Artspira+ paid plan content, you must subscribe through account settings to enable.
Can I download designs from Artspira?
No, Artspira is a cloud-based platform. You can transfer designs wirelessly to your machine but you cannot take them out of the app.
What new features are coming?
We will be sharing new feature announcements every couple of months, stay tuned!
Can I log into my Artspira account on multiple devices?
Yes.
Can one machine use 2 different Artspira accounts?
Yes, Artspira can connect up to 4 machines
Do designs expire?
No.
If I save a digitized design in Artspira+ and cancel my plan can I still transfer it to my machine?
No, digitization is an Artspira+ paid plan feature, you will need to enroll into Artspira+ to transfer that design again.
How did you arrive at $12.99 per month?
Based on the tools & capabilities of digitizing, and cross-stitching software alone, not to mention all of the designs, you would easily pay up to $20-$50 dollars for other products.
Is there limited access to the free version?
No, you have full access to free version features like 500 cutting designs, 500 embroidery designs and 100 printing designs plus access to one Artspira magazine monthly. You can also transfer designs as many times as you want!
How many times can I transfer a design with the free version?
You have unlimited transfers; My Creations storage remains limited to 20 and paid for storage is up to 100.
What are the annual plan details?
- Starting January 22nd 2024, the annual plan will be $119.99 per year (20% discount)
- Locked in for 12 months with no refunds
What is Artspira+? How much is it?
Artspira+ is the premium paid subscription of our cloud-based design studio Artspira that we introduced in October 2023. Artspira+ was created with the goal of elevating and expanding key offerings inclusive of digitizing tools, cross-stitching, portrait conversion, and the advanced drawing tool for $12.99 per month.
Why is Brother adjusting the offerings of the free Artspira version?
We heard and understood that importing external designs is a priority for our users, so we are updating the app to offer this feature for all Artspira users free of cost.
What is the difference between Artspira and Artspira+?
The key differences are Artspira+ allows access to embroidery digitizing tools, cross-stitching, portrait conversion, advanced drawing tools and many more designs. The free version allows access to 500 embroidery, cutting, and printing designs as well as basic editing tools and embroidery drawing tool. You can also view your designs on your materials via the AR feature.
Tools and content exclusive to Artspira+ include:
- Access to photo digitizing and cross stitching for embroidery compatible products.
- Access to portrait conversion for printing compatible products.
- Access to some designs that can be used to commercial purposes.
Is there a side-by-side comparison?
Yes, you can find a side-by-side comparison chart at https://www.brother-usa.com/home/sewing-embroidery/artspira for a detailed breakdown of features.
What Brother products require Artspira to operate?
At this time, the Skitch Single Needle Embroidery Machine (PP1) is powered by Artspira.
Does that mean I can still use my files on my ScanNCut (other Artspira-compatible product)?
Brother products that are Artspira compatible will continue to operate under their respective software and have access to those features. For example, Brother ScanNCut DX machines will continue to be compatible with CanvasWorkspace. You can also use the USB port to import your own designs.
Will there be any more updates to Artspira?
Artspira is a living tool that we are constantly improving and expanding to offer users even more creative possibilities. We are committed to empowering users to create outside-the-box designs and will adapt Artspira to build on our promise to evolve with you at our side.
Skitch
Why would I buy this machine?
Skitch was built to introduce embroidery to beginners. With a low barrier of entry into embroidery, we’ve brought some high end technology to the masses with the ability to use a free arm, and with the addition of partnering with Artspira+, you can test out digitizing your own embroidery designs and so much more. While these tools are not meant to replace intermediate or expert level tools, these allow beginners to do even more than traditional beginner-friendly embroidery machines to get their feet wet before diving into a larger investment model.
Can I use Skitch without paying for Artspira?
Yes, you can use the free version of Artspira with our new Skitch embroidery machine. Brother will continue to offer the standard Artspira free version that offers many possibilities for crafters and those new to embroidery.
Can I use Skitch without internet connection?
You do not need Wi-Fi to use Skitch. It is powered with Bluetooth connectivity using artspira so you can design anytime, anywhere. If your smart device doesn’t not function with mobile data, then you will need wifi.
How many designs do I get for free with Skitch?
Skitch comes with 100 free artist designs exclusive to Skitch users via the Artspira app. In addition to those free 100 designs that come with the purchase of Skitch, users can also browse the 500 additional free embroidery designs within the Artspira app for endless creative possibilities.
Will I be able to import my own designs into Skitch?
Yes. Starting November 30th, importing your own designs will now be part of the free version of Artspira used to power Skitch. Users of the Free version of Artspira will be allowed to import 20 of their designs into Artspira (The max is 20, but you can delete and replace designs too!).