A: No, as a convenience to our customers we include return shipping labels in the box of many of our toners. Please use that label to send the used toner back to us instead of printing a new label.
Q: My Toner cartridge came with a FedEx label inside, what should I do?
A: Some older Brother Toners include a FedEx instead of a Newgistics USPS SmartLabel®. Pack the used toner cartridge for return as indicated above and attach the FedEx label. You can return the toner to Brother using any FedEx Location, locations can be found at http://www.fedex.com/us . If you wish to use USPS to return your empty cartridge please follow the instructions above for creating a SmartLabel®.
Q: My Toner came with a UPS label and a Newgistics USPS SmartLabel®, which label should I use?
A: As an added convenience to our business customers Brother is now including UPS labels in select toner cartridge boxes. If your business is already an existing UPS customer you can now use this label to recycle your toners by including this package in your regular pickups. If you are a home based consumer/business or a business that does not ship via UPS please use the Newgistics USPS SmartLabel® and follow the instructions above for return.
Q: I am having problems printing a label from the website. Who should I contact?
A: Please contact Brother Customer Service through our website at http://www.brother-usa.com/askus/default.aspx
Q: Can I photocopy and reuse a SmartLabel®?
A: No. It is against U.S. Postal Service regulations to photocopy and reuse a SmartLabel®. Please generate a new SmartLabel® for each return shipment.
Q: I live outside the United States; can I use these services to recycle my cartridges?
A: If you are not located in the US please go to our global site to find out about your country’s recycling programs. http://www.brother.com/en/eco/index.htm
