Frequently Asked Questions

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Refurbished Products Questions




The Brother Certified Refurbished Promise means you will receive a "like new" product that meets the same functional and comprehensive testing standards as our new products. That means the device has been thoroughly cleaned, inspected, and comes with all accessories, cables, and operating software. These products are reconditioned by Brother technicians and meet up to 40 checkpoints of quality testing and technical compliance. These products also come with our standard limited warranty, plus technical support for the life of your product and are covered by our hassle-free return policy. Shop Brother Certified Refurbished items.