How do I report items missing from my orders?
Merchandise you order may be filled from several locations, and items may arrive in 2 or more shipments. You will receive a separate shipping confirmation for each shipment we send you and your shipping charge (if applicable) will be split across the multiple packages. You may also check your order and shipment status at any time via View Order Status or by logging into your account. If there are questions, please call Customer Service at 1-877-552-6255, Option 2 , Monday - Friday 9 AM - 6 PM Eastern Standard Time.
When will I receive my Brother order?
Brother knows that reliable and fast shipping is important to you. Most orders are shipped out on the same business day that the order is placed and confirmed. Whether ground or expedited shipping is selected during checkout, our weekday cutoff time is 1:00 PM EST. After those times, you can expect your order to ship the next business day. Please note, for orders placed on weekends, holidays or after cut-off times, shipment is also expected to take place the next business day. Brother partners with various shipping carriers and their delivery times may vary.
Please note that Brother is free from liability in regards to carrier delays due to unforeseen circumstances such as weather, shipment backlogs, etc.
Do you ship to P.O. Boxes and APO or FPO addresses?
Brother-USA.com currently ships to P.O. Boxes and military locations (APO/FPO). These shipping locations are excluded from any expedited shipping options and may only ship standard delivery. Please note, both P.O. Box and APO/FPO shipments may take up to 30 days for delivery and have size restrictions.
How do I track my Brother product?
Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once it's in transit. You can also track your order by visiting our Order Status page. You will need your order number and email address associated with the order. Please note: It may take up to 48 hours for your tracking information to reflect details on the postal carrier websites and/or within your account.
How do you ship your products to me?
Brother uses a variety of carriers to ship products to our customers. Please note that UPS has teamed up with USPS to assist with deliveries for Standard Shipping. Under the UPS Smart Delivery Options, UPS will transport the package initially, then the package will be handed over to your local USPS for delivery to your shipping destination. You will be notified of all shipments from Brother-USA via a shipment confirmation email. These confirmation emails will include a tracking number and will link back to the carrier portal. Please note that Brother is free from liability in regards to carrier delays due to unforeseen circumstances such as weather, shipment backlogs, etc.