Frequently Asked Questions
Can I order by phone?
What payment methods can I use? Do you accept checks or money orders?
As a result of the current COVID-19 situation, we have transitioned many of our Customer Service representatives to a remote work environment. In order to ensure the most efficient order management process, we ask that you place your orders directly on www.brother-usa.com. If you have already sent a request by mail, you may experience some delays. Thank you for your patience.
For your convenience we accept Visa, MasterCard, American Express, and Discover credit cards, PayPal Express Checkout, check and money order. If paying by credit card, the billing address for your order must match the billing address of the credit card used for payment. Failure to provide the correct address will prevent shipment of your order. If paying by check or money order, orders must be placed through phone only. Please call us during our normal business hours Monday through Friday 9:00 A.M. – 6:00 P.M. ET toll free at 1-877-552-6255 and one of our representatives will place the order and give you the final amount before mailing us your check. Your check or money order can be mailed to the address below.
Brother International Corp
PO Box 341332
Bartlett, TN 38184
Attn: Consumer Sales Dept.
NOTE: When placing an order by mail please include your name, address, contact phone number and the items you wish to order
Can my order ship C.O.D.?
Can I cancel or change my order?
Can I use a coupon if I place an order by phone?
What if my Coupon Code does not work?
How do I use a coupon code?
Do you ship to an APO/FPO address?
How do I know that the order has been completed?
How do I report items missing from my orders?
What happens if the product that I ordered is backordered?
What happens if I have multiple products in my order and one or more are on backorder?
What if I'm not home when my purchase arrives?
What is your return policy?
When will I receive my order?
When will I receive my refund?
Where do I find information about online offers and rebates?
Why is the password reset not working?
Why buy an Extended Warranty?
An Extended Warranty is a great way to help protect your investment. In addition to the standard manufacturer’s limited warranty provided with your unit, we offer an optional extended limited warranty direct from Brother. This Extended Manufacturer’s limited warranty Agreement (EMA) is the only agreement available for your Brother product that is provided directly from the manufacturer. To purchase an EMA for your Brother product, please refer to your specific product support page or search Brother Support.