Frequently Asked Questions

Can I order by phone?
Yes, you can place an order by phone using our toll-free number 1-877-552-6255 during our normal business hours Monday through Friday 9:00 A.M. – 6:00 P.M. Eastern Time.
What payment methods can I use? Do you accept checks or money orders?
For your convenience we accept Visa, MasterCard, American Express, and Discover credit cards, PayPal Express Checkout, check and money order. If paying by credit card, the billing address for your order must match the billing address of the credit card used for payment. Failure to provide the correct address will prevent shipment of your order. If paying by check or money order, orders must be placed through phone only. Please call us during our normal business hours Monday through Friday 9:00 A.M. – 6:00 P.M. ET toll free at 1-877-552-6255 and one of our representatives will place the order and give you the final amount before mailing us your check. Your check or money order can be mailed to the address below.

Brother International Corp
PO Box 341332
Bartlett, TN 38184
Attn: Consumer Sales Dept.

NOTE: When placing an order by mail please include your name, address, contact phone number and the items you wish to order
Can my order ship C.O.D.?
No, unfortunately we do not ship any orders via C.O.D. (CASH ON DELIVERY).
Can I cancel or change my order?
Yes, you may cancel your order if the order has not shipped. However, we process orders quickly so we can get your items to you as soon as possible. If your order has been shipped, it cannot be canceled and/or modified. To return items, you may refuse the package or return it. If an order is processed in error, contact our customer service department immediately at 1-877-552-6255 during our normal business hours Monday through Friday 9:00 A.M. – 6:00 P.M. ET.
Can I use a coupon if I place an order by phone?
Yes, please have the valid coupon code number available when placing your order.
What if my Coupon Code does not work?
If you have entered a coupon code that has expired or has already been redeemed, you will receive a message pertaining to its validity. Please be sure to check the code and expiration date on the coupon before attempting to redeem it.
How do I use a coupon code?
If you have a valid coupon code, please enter it in the field labeled "Promotion Codes" upon checking out.
Do you ship to an APO/FPO address?
Yes, we do ship to APO/FPO/PO Boxes via U.S. Postal Service only. Please note: There is a weight restriction of 70 lbs. For any shipments above 70 lbs., a physical address must be provided.
How do I know that the order has been completed?
After placing an order, you should receive an email confirming your order. If you do not receive an email confirmation, please contact us. You may also call our toll-free number 1-877-552-6255 during our normal business hours Monday through Friday 9:00 A.M. – 6:00 P.M. ET.
How do I report items missing from my orders?
Please call our toll-free number 1-877-552-6255 during our normal business hours Monday through Friday 9:00 A.M. – 6:00 P.M. ET to report missing items. Please have your order or delivery number available.
What happens if the product that I ordered is backordered?
Backorders, if any, will be shipped as soon as the product on back order becomes available or as soon as possible.
What happens if I have multiple products in my order and one or more are on backorder?
Items available will be shipped immediately. Backorders, if any, will be shipped as soon as possible.
What if I'm not home when my purchase arrives?
Depending on the carrier of your shipment, all packages are delivered according to their schedule and guidelines. Any special arrangements need to be made directly with the carrier.
What is your return policy?
Brother International Corporation ("Brother") extends a 30-day Return/Exchange Policy for all products purchased directly from Brother. See more details on our return policy.
When will I receive my order?
We make every effort to ship orders the same day when received by 1:00 p.m. Eastern Time, Monday - Friday. Orders received after 1:00 p.m. Monday - Friday are usually processed and shipped the following business day. This applies to orders that are complete and free of credit problems or backorder items. Please allow up to seven business days for orders shipped via any ground service.
When will I receive my refund?
If you paid by credit card, we will credit the account used for payment. In all other cases, your refund will be in the form of a corporate check. You should expect to receive your refund within four (4) weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Where do I find information about online offers and rebates?
All promotions and rebates are listed by category for both machines and or accessories. If you do not find a promotion listed under a product category that simply means there is no current promotion or rebate being offered at that time.
Why is the password reset not working?
If you have reset your password and have not received an email with instructions on resetting your password, please check the spelling to be sure you are entering the correct information then repeat the instructions on resetting your password. If you continue to experience problems, please contact us.
Why buy an Extended Warranty?

An Extended Warranty is a great way to help protect your investment. In addition to the standard manufacturer’s limited warranty provided with your unit, we offer an optional extended limited warranty direct from Brother. This Extended Manufacturer’s limited warranty Agreement (EMA) is the only agreement available for your Brother product that is provided directly from the manufacturer. To purchase an EMA for your Brother product, please refer to your specific product support page or search Brother Support.

Read the EMA FAQs for more information.

How do I find a Brother Authorized Service Center?
You can find a Brother Authorized Service Center on our site.
Why are you charging me sales tax?
The rate and manner of applying taxes are determined based upon the rates and guidelines in effect at the time of purchase as established by the government(s) presiding over the relevant shipping destination.
Why do you not accept resale certificates?
Products offered on this website are valid and intended for purchase by end users for personal use, not for resale.