From out-of-the-box product requests to print cost predictive analyses, Brother is at your side with value-added services and support that help address unique business needs and deliver the professional results customers expect.
Print Cost Predictive Analysis
A Total Cost of Ownership (TCO) report is developed using information on the printer, MFP, and scanner makes/models, along with print volume as provided by the organization. The Brother Special Solutions Team (SST) works with your organization using industry standards and provides a business case for change, or facilitates a full end-to-end assessment.
Infrastructure Optimization Assessment
Brother offers a print monitoring tool that businesses can install and use for 30 days. Brother then conducts a physical audit of select business locations and maps out the devices in a floor plan. The Brother team collects financial data and creates a 36-60 month Total Cost of Ownership (TCO) projection, recommends cost-effective solutions, and demonstrates ROI.
Brother offers free support for the life of the product, including a variety of Self Service (Online) and Assisted Support (Chat, Email, and Voice) channels.
Special Solutions Team (SST) Solutions and Deployments
The Brother Special Solutions Team (SST) assesses an end user's unique needs and develops customized solutions to meet those needs. The SST will work to design, test, and deliver an out-of-box solution that meets the end user's unique business needs.
Extended Warranty Programs
A multi-year warranty extension (4-year warranty maximum) qualifies an end user for next business day Priority Exchange and access to the Priority Account Line. Brother also offers onsite upgrade warranty extensions for up to 3 years, including an upgrade of the original 1-year limited warranty.