Frequently Asked Questions
Which Brother DTG printers work with InSight Lab?
What do I need to know before trying to install InSight Lab software?
Where can I download the InSight Lab software?
Do I need a Partner Portal account to be able to use the InSight Lab Software?
What firmware does my Brother DTG printer need to have to work with InSight Lab?
What operating systems will InSight Lab run on?
How many printers can InSight Lab manage?
When will InSight Lab send me the low ink email?
Will I be automatically charged when the ink pouch reaches the level set in InSight Lab?
How can I stop receiving the low ink email?
How can I deregister a printer from InSight Lab?
Why does InSight Lab add 2 white pouches to my cart when a white ink channel is low?
If I use different sized ink pouches will InSight Lab be able to properly determine when to reorder inks?
If the flag or spring is damage on an ink cartridge will InSight Lab be able to determine a proper reordering?
Is there a way for InSight Lab to notify me of when to order Cleaning Solution?
Do I need to keep the computer where InSight Lab is installed turned on at all times?
How much ink does InSight Lab determine is Almost Empty, Low, or Half Full?
- Half Full - when the printer’s LCD goes from the full to the middle mark
- Low - when the printer’s LCD goes from the middle mark to low mark
- Almost Empty - when the printer’s LCD goes from the low mark to an exclamation mark on that pouch.
I purchase my inks in Multi-Pack or a Case, is there a way for InSight Lab to notify me of that part number?
Does InSight Lab work for any country outside of the USA?
Can I install InSight Lab on multiple computers to view the printers ink levels?
I opted out of low ink notifications in the past. Is there a way I can turn back on these notifications?
I ordered ink after I received an email but have not gotten any tracking information, who can I speak with?
Here are the key sections for this video:
0:16 - Create an Account
0:43 - Register Your Printer
0:52 - Adjust Your Notification Settings
1:16 - How to turn off Notifications
Submit a Support Ticket
You read through the FAQs and watched the videos? Still have a question about InSight Lab? No problem, submit a support ticket below and a representative will contact you.